Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Healthy Paws is wonderful.
Healthy Paws is the best pet insurance provider for my 2 fur babies. Both have had significant health issues (one had 2 torn CCL and one had a spinal stroke that left him paralyzed in his rear legs for several months). We wouldn’t have been able to provide the needed care for both of them without Healthy Paws. For our paralyzed pup, Healthy Paws also covered rehab services. Very quick claims processing and payout process. Cannot say enough positive things about the coverage and service.
Insurer: Healthy Paws
By: Christine
We love Healthy Paws
We had a fantastic experience with Healthy Paws. Piggy became suddenly paralyzed and needed emergency spinal surgery. This was very stressful and expensive. We submitted our invoice from the hospital and were reimbursed within 2-3 days. Healthy Paws helped turn a horrible incident into a less stressful one with their quick processing time. We would definitely recommend them!!
Insurer: Healthy Paws
By: Channing
Sneaky clauses
Apparently the policy excludes conditions that arose in a prior policy year, even if you were insured with PHI at the time. What a scam! I’ve never heard of any insurance working in this manner. Our dog developed a cyst in April but our policy renewed in May. By the time he was seen by a specialist, who is recommending surgery, we were into a new policy year and therefore this is considered a pre-existing condition so none of the specialist fees nor surgery will be covered even though we were insured the entire period. Make sure your pets’ illnesses occur in isolated years otherwise your claims won’t be paid! How ridiculous! I’m sure it’s clearly written in our policy (the lawyers would have made sure of that) but this is so contrary to how I’ve ever experienced insurance that I didn’t notice that restriction. It’s totally understandable if the condition arose before we got insurance but this is nonsense.
Insurer: PHI Direct
By: E
I am very happy
I have had my dog insured with Pets Plus Us since he was a puppy. I have never had a large claim until recently. I often thought that I was wasting money since my claims were small. However, recently my dg required treatment that was very costly. I submitted my claim to Pets Plus Us and within a few days I received my reimbursement. I am very happy with the service and so thankful that I kept my dog insured.
Insurer: Pets Plus Us
By: Michele
Grateful for Pets Best being there when I needed them.
I cannot say enough good things about these people. My sweet boy, who has never had any real issues had an emergency surgery in February (a successful splenectomy). Then this month, we took him to the vet because he didn't seem to be feeling well, and after discovering lesions on his liver, we had to say goodbye to him three days later. This was the most difficult thing I've ever done, but having insurance gave us the peace of mind to have blood work done, an ultrasound done, a surgical consult, pain meds, and finally, Caring Pathways to come to our home so our Bodie could be comfortable and in familiar surroundings. Pet's Best covered what my policy said they would. We knew with the insurance that we could afford to get the information we needed to make the best decisions for our sweet boy. They handled it all quickly, and with compassion. I am so grateful.
Insurer: Pets Best
By: Gabrielle
Prompt Response to claim
Pets plus us was recommended by a friend when we were considering pet insurance for our dog. It turned out to be an excellent choice. The experience working with Pets Plus Us was stress-free. Which was a nice change from the experience of our dog ingesting a toxin and all that went with it! We received reimbursement less than two weeks from the event requiring and maybe a medical care. Rates are reasonable and I highly recommend this company if you have a pet.
Insurer: Pets Plus Us
By: Wendy
Peace of mind
Paws insurance for my 5 Fur babies! This is the best insurance! I can not express the amount of peace of mind I have knowing my babies are covered. I have had to file claims on multiple dogs. Healthy Paws reimburse me within days ….usually 3 days. They have saved my babies multiple times! I will never go with another company.
Insurer: Healthy Paws
By: Shawn
Pet's Best Continues to Support our Older Boy
Pets Best continues to excel. Our older boy suffers from a variety of conditions, and his recent doctors' visits, including an urgent care visit, were submitted, processed quickly and paid out according to the terms of the plan. We are so glad that we purchased this insurance, as it truly helps us make better decisions about Hamilton's care. Thank you Pet's Best.
Insurer: Pets Best
By: Vincent
Filing a Claim Couldn't Be Easier
While filing a claim for our pups unexpected foxtail in the ear, I realized I'd forgotten to file a claim for last years shots (7 months previously). Both claims were extremely easy to file, including two different vet offices. I received continuous communication on both claims, and both were paid in a reasonable amount of time with clear explanation of the benefits. So happy we chose PetsBest for our pups insurance needs right from the start.
Insurer: Pets Best
By: Linda
Easy Claim Filing, Reasonable Prices, Good Coverage-2 paws up!
This is the most affordable pet insurance available for the coverage one gets. I have both a dog and cat covered now with a very low deductible and 90% reimbursement. My first claim went through wonderfully. I also have the optional wellness coverage so getting paid back for all the vaccines, wellness exams, and medications, is always a plus! I shopped around prior to signing up and found this company was cheaper than SPOT. My work offered a discount for SPOT but Pets Best was still cheaper. As long as you have your vet send you your bills or give you a paper copy so you can scan, and you get your own vet records, no need to worry if the vet isn't sending records directly to Pet's Best, you can do it yourself! Easy claims process, easy form uploads, and prompt email communication. My cat and dog give them 2 paws up, so I guess that's 4 paws!
Insurer: Pets Best
By: Krissy