Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Helping Journey
"Our beautiful samoyed Journey came to our family due to conditions that were not ideal for such a wonderful dog. Each time we had to contact Pet's Best, they explained clearly how the reimbursement would or would not be processed We have been fortunate that Pets Best has been so helpful to us during some serious times."
Insurer: Pets Best
By: Margaret
Allergic Dog
Our young beauty was found to be allergic to basically everything and has to place her on special food (prescription food) and MetLife has covered everything. We could not be happier with MetLife. They have covered all tests, meds and food per our agreed contract.
Reliable and easy
Healthy Paws came through at the start of a holiday week when my 4 year old corgi needed emergency surgery for a small bowel obstruction. They quickly approved and paid the claim for the original Emergency Vet and transfer to the University of Pennsylvania School of Veterinary Medicine for the surgery and 4 day stay in the ICU after he developed aspiration pneumonia. The overall bill was $12,286.97. Healthy Paws checked on my dog after the surgery and have been great. I would not hesitate to recommend them.
Insurer: Healthy Paws
By: Judith
PetsBest is the Best
I almost always procrastinate and don't file for claims until the end of the year, however PetsBest is still very responsive and provides feedback within days. Everything that I felt should be covered is covered under my plan and we always meet deductible. If you have a fur baby let the team at PetsBest handle it they will make it right!!!
Pet owner
Excellent service. Claim process quickly. I’m very satisfied with Pet insurance Met Life. I highly recommend to pet owners should buy pet insurance for your pets with MetLife.
Easy, fast and reliable
They have been timely, easy to use, and transparent. They've reimbursed everything their policy states they will. I've been very happy with them.
Insurer: Healthy Paws
By: Citron
Great service
"The claims process was very easy and efficient. Clear instructions and convenient submission procedures were very helpful. Processing time was acceptable and claim explanations were clear. Overall, a positive experience. "
Insurer: Pets Best
By: Gerry
Easier than anticipated
When I purchased my Bulldog, I also purchased insurance. I have had bulldogs for iver 30 years and some that I would be a millionaire if I had chosen a different breed. My Vet recommended that I take Maui to UGA to be assessed for elongated soft palate, entropion, and hips and knees x-rayed. They also felt having him neutered there was the safest choice. Maui did end up needing his saccules removed and a tiny trim off his pallette. Overall, not bad for a Bulldog. This was all done close to a year old, so UGA neutered him as well at the same time. I submitted my claim and as soon as they had the paperwork needed, they paid. I love that each year without a claim, I get an increase in coverage. Bulldogs are prone to so many health issues and since MetLife doesn't disqualify breed specific issues, I feel confident that he will have his healthcare costs covered if necessary.
TERRIBLE COMPANY. This company is incompetent.
TERRIBLE COMPANY. This company is incompetent. They won't approve anything and are terrible. Your denied claims DO NOT go towards your deductible. Something I wish they would have disclosed in the policy when signing up. My pet had a cough due to something completely different than what he is dealing with now, and they won't approve his claims of over $1500 because they think it's pre-existing. I even had my Vet write a letter claiming it was not pre-existing. Still won't approve. I then used their Rx platform to order my dogs antibiotics, I paid for next day shipping. Well it's been 6 days and my pets meds are still not here. When I asked about it, they said someone used a USPS label instead of the FedEx label they were supposed to use that I paid for. The rep said that it would be delivered today, but now it's saying tomorrow. What the heck. I HATE THIS COMPANY. I have never used such a sad excuse for a pet insurance company till Fetch. My pet is battling pneumonia and a collapsed lung and has been without his antibiotics for an ENTIRE WEEK. While the reps are competent and accommodating, the company they work for is such a scam. I am spreading this far and wide and plan to take this to social media to spread the word even further not to use this company.
Feeling grateful for having Healthy Paws Pet Insurance!
Less than 24 hours after picking up my one year old pup from five days of boarding, he started showing symptoms of kennel cough. I tried calling the boarding facility (on a Saturday while they were still open) and no one answered or returned my call, as requested. By Sunday the symptoms were terrible and I needed to bring Peanut to the Emergency Vet Clinic. This is something I had tried to avoid by contacting the boarding facility on a Saturday (while my vet was seeing patients). After a battery of tests and X-rays it was determined that my pup had contracted kennel cough (and YES he had the Bordetella vaccine recently). Knowing I had Healthy Paws pet insurance made the decision to go to the emergency vet so much easier. After a night with little rest, I didn't want to wait another day to go to my regular vet. Sunday evening, I received antibiotics and cough suppressant for Peanut and he started feeling better withina day or two. Submitting my claim and requesting reimbursement was so fast and simple. All on my phone through the Healthy Paws App. One note: Do read the fine print of your policy so you understand which costs are covered and which ones are not. Receiving 80% of the cost of this visit (minus the exam fee) is a tremendous help - especially for an emergency visit. I highly recommend getting a Healthy Paws pet insurance policy for your furry loved one!
Insurer: Healthy Paws
By: KAREN