Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Well organized company
Well organized company. They process claims promptly and inform us of the outcome.
Insurer: MetLife
By: carole
So far, so good!
I signed up with Lemonade for my 3 month old Puppy. I chose the basic accident/illness coverage, plus the wellness package for Puppies. There was a mix up with her name at first, which customer service resolved promptly and easily. I've filed one claim thus far, and that was quick and easy, too. The app is easy to navigate (I'm not super tech savvy), and the coverages are explained in easy-to-understand, straightforward language. My experience with Lemonade has been great thus far!
Insurer: Lemonade
By: Alisa
Customer service
I submitted a claim back in August because my dog had to have surgery i submitted all the paperwork I had from the vet and they went ahead and closed my claim without communicating with me I have called several times and talked with a customer service representative and got no where with them. The claim process is not easy.
Insurer: Healthy Paws
By: Cheryl
Pets + Us...Lifesaver!
I could not be more pleased with Pets Plus Us Insurance, I purchased the policy before bringing my puppy home at 9 weeks old hoping to never have to use the policy, but unfortunately our claims have been a regular occurrence pretty much since day one, and ongoing for the past three years; everything from random illnesses to most recently a $5,000 knee repair surgery. I have never had an issue with a claim and without Pets Plus Us, I don't know how I would have managed to take care of my puppy...specifically the surgical bill. I tell people all the time how great my insurance policy is, I give Pets Plus Us 5 stars all the way!!
Insurer: Pets Plus Us
By: Sherrie
Cali
We are very satisfied with ASPCA pet insurance. We have had 2 claims to date and they were handled professionally and expeditiously. Telephone reps are friendly and knowledgeable.
Insurer: ASPCA
By: Robert
Claim treated very fast but still not paid
Claim treated very fast but still not paid
Insurer: Trupanion Canada
By: Marie-France
Great company
Always quick and easy
Insurer: Trupanion
By: Marcia
Amazing company.
Amazing company. If I didnât have trupanion my fur baby wouldnât still be alive. No maximum coverage amounts have saved her during bad times.
Insurer: Trupanion
By: Felicia
Great service, easy to use
Claims reviewed quickly and approved however, still waiting to receive payments.
Insurer: Trupanion
By: Barry
My poor little guy was so sick I had no clue what the issue was.
My poor little guy was so sick, I had no clue what the issue was. To be able to take him to a vet and not count pennies, Made it so easy to get him treated.
Insurer: Trupanion Canada
By: Andre