Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Great Service!
My veterinary specialty surgical center accepted Trupanion as a direct payment, so I did not need to be reimbursed for expensive surgery. Claims submitted through my regular veterinary hospital are processed quickly. I have never had a problem with Trupanion.
Insurer: Trupanion
By: Susan
Fast and Easy
Impressed with the ease of submitting my claim. Customer service was very helpful guiding me through the claim steps! Highly recommended
Insurer: Pet Assure
By: Jazz
Horrible experience
The insurer kept contacting the veterinarian, asking for the same information over and over, which was provided. They would then say the they didn't have enough information to process the claim. It took forever to obtain reimbursement. The office manager at my veterinary hospital spent multiple calls and many minutes trying to satisfy the insurer. I would not recommend them to anyone. I switched to a more expensive provider with a better track record, even though I would lose pre-existing coverage.
Insurer: Healthy Paws
By: Susan
Latest 2 comments
Susan - we apologize for any frustration during the processing of your claims. As per the policy we do require medical records for all enrolled pets in order to process claims. Once full records are received (typically we ask for them when you file your first few claims) we will keep them on file for future claims processing and you will never have to submit full records again. In the future, if we do need clarification for a specific claim, we may simply request the date of service exam notes for that visit. We appreciate your efforts to provide those records. We now have full records on file for your pet and your claim has been completed. You should receive your Explanation of Benefits in the next 24-48 hours.
After posting this review, Healthy Paws contacted me and rectified the situation. Once you get someone's attention, they were really wonderful! In fact, I would increase my rating, if I could edit it.
Highly Recommend
Our dog needed emergency back surgery and Healthy Paws was there from beginning to end. Claim process was super easy and fast. They even emailed to check on her progress and sent their well wishes. Never regretted choosing Healthy Paws 4 years ago.
Insurer: Healthy Paws
By: Lori
I highly recommend Pet Insurance through Nationwide
My little French bulldog is 4 yr old and we have had insurance since we got her, when she was 4 months old. Each year, we more than get our money's worth. Maxine has allergies and goes to the vet often. The Nationwide website has a very simple claim submission. They are fast in their responses and cover all our needs. We wouldn't be without it!
Insurer: Nationwide
By: Johnna
Great investment
We have two puppies and decided it was time to try pet insurance since they are very small and very young. One time deductible is nice and claims were easy. Agent who explained the different policies was very knowledgeable and informative.
Insurer: MetLife
By: Patty
Great pet insurance
We have been a part of the healthy paws family for years. I can say they have always been there for us & more importantly they really care that we want the best possible medical care available for our pet. Claims process is easy and fast.
Insurer: Healthy Paws
By: Matthew
Janet on care team was great and experienced
I was undecided which pet insurance provider I was going to choose out of the 4 I was looking at. I spoke with Janet and she was able to explain to me the differences between providers and coverage. She also offered practical information from her experience in the pet health care field. Furkin was the lead prior to calling in but it was Janet who convinced me I had made the correct choice in providers.
Insurer: Furkin
By: Cari
Quick and easy to process
My claim was quick and easy to process and really made the difference after an emergency vet visit!
Insurer: PHI Direct
By: Samantha
Because I have been very happy with the service I have received in regards to the care in covering my pupâs claims.
Because I have been very happy with the service I have received in regards to the care in covering my pupâs claims.
Insurer: Trupanion
By: Janet