Trupanion Canada | Pet Insurance Review


out of 10

23055 Verified Reviews

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 9.6
  • 9.6
  • 9.4
  • Count
  • 428
  • 4699
  • 23055
Trupanion insured pets lead longer, happier lives*. The Trupanion policy provides best-in-class medical insurance coverage for your pet that can be used at any veterinary hospital in the United States, Canada, and Puerto Rico – ensuring your pet is protected wherever you may be. Trupanion is the only provider than can pay your veterinarian directly at the time of checkout. This benefit helps you from having to fill out extensive claims paperwork or wait to be reimbursed. A Trupanion Pet insurance policy has unlimited payouts on claims. They do not increase rates for filing claims. While some providers may drop coverage when a certain number of claims are filed, Trupanion never will. The Trupanion policy does not increase rates just because your pet ages and their policy allows you to enroll your pet from birth for true lifelong coverage for your pet.   *‘Based on a December, 2020 Trupanion study analyzing third party hospital claims data comparing pets insured with a Trupanion policy to pets without a Trupanion policy. Trupanion is a registered trademark owned by Trupanion, Inc.  Underwritten in the United States by American Pet Insurance Company and in Canada by Omega General Insurance Company.  

out of 10

POSTED: | BY: Fred Piltz

Trupanion Termination Sales Pitch

Called to terminate my Trupanion insurance because they look for every possible way to not pay a claim. Was transferred to a very sweet sounding lady who went on and on for 10 minutes about why I should think twice about terminating my insurance. One of the most revealing things she said to me was in response to my statement about a $6000 bill our lab had for eating a small toy and blocked intestine. She did say that if that were to happen again, they might not pay because it might be a behavioral issue and they do insure against behavior issues. What the hell. Does she think labs don't eat or chew? Do they think eating and chewing are behavioral issues? Just confirms my decision to drop this worthless company.

out of 10


Stay Away

I was sold a insurance policy that in my opinion had or has no intention of paying claims. I brought my dog in for allergies and would not of because I did not have the money to cover the bill. I pay $70.00 a month to trupanion they in turn went back and found anything they could to deny claim. That was the last straw I spent hundreds of dollars on this insurance and not one of the three claims did they pay anything. In my opion all three should have been covered it's crazy that they twist anything to not pay. When I called them they did not care the only time this company seemed to care was signing me up. STAY AWAY!! Save your money for if you pet is needing a vet because they won't pay it anyway.

out of 10


Trupanion is waste of money!

Unless your dog is totally healthy and hasn't been sick prior 18 months don't waste your time. They ask for years worth of vet records. If any illness even unrelated claim will be denied

out of 10

POSTED: | BY: Fred Piltz

Third set of claims Refused

I have had Trupanion for almost 2 years. My labrador Boson had hot spots prior to the insurance. Boson also has had a mass on his leg recently that was biopsied and needs to be removed. I submitted claims for the biopsy and two other claims but all three were refused. According to their "experts" the mass on his leg was a precondition of the hot spots. They also raised my rate last year. I am through with these crooks. I suspect that if Boson got out and got hit by a car and needed surgery, they would deny it saying it was related to his previous hotspots. This insurance is total CRAP. Don't waste your money. Put the premiums you would pay into a savings account and you will be ahead.

out of 10

POSTED: | BY: H. Scott

Bait and switch and scam!

I got this insurance after reading good reviews in 2012. I had only one claim for less than $100 in all that time. The rates kept jumping up, and the congenital things were being called pre-existing. So I called to cancel after the last rate hike and finding out the deductible was for each thing. I thought I was talking to a high pressure telemarketer. She then said she'd send me an email, and I had to fill something out and return it to cancel. The email didn't come that day, and I forgot about it, assuming she cancelled it like I said to. Then I found out that I was still being billed for it. So I went through emails until I found it, and there was nothing to fill out! So I sent it back, saying to cancel it and give me back my money. After a month, I just got a phone message and ANOTHER email with all the high pressure talk and more talk they want me to do to cancel. This is a scam!! The high rates and what they won't cover, no one needs this. Put money into a sock drawer and save yourself the hassle!

Monthly Cost

Monthly cost varies due to multiple factors including: species, breed, age at enrollment, gender, and zip code. Monthly premiums do not automatically increase just because your pet has a birthday or just because you file a claim.  


90% coverage for all new injuries and illnesses—once the deductible is met, Trupanion pays 90% of the remaining invoice.

Coverage for all hereditary and congenital conditions, as well as hip dysplasia without any additional waiting periods.

Alternative therapies, such as acupuncture, physical therapy, hydrotherapy, are available under the Recovery and

Complementary Care Rider.

Trupanion pays off the invoice, no “usual & customary” limits and has the ability to pay your veterinarian directly and in as little as 5 seconds. You simply pay your portion at check-out and Trupanion works with your veterinarian directly to take care of the rest. Needs* varies by state disclaimer.


Payout Limits

Unlimited lifetime coverage with no payout limits or caps.


Offers a flexible deductible from $0 – $1000, to fit any budget.

A lifetime, per condition deductible meaning that once the deductible is met for a condition is met you policy begins paying out at 90% for anything related to that condition for the rest of your pet’s life. *This is great for chronic conditions that can span the entirety of a pets life such as allergies or cancer.

Age Limits

Pet must be at least 8 weeks old and under 14 years old to enroll.

Once enrolled, pets stay insured regardless of age and coverage will not change.

Can enroll your pet from birth until their 14th birthday.


Waiting Period

Coverage begins 30 days after date listed on policy.



Pre-existing conditions are not covered.

Alternative therapies are available for an extra amount.

Terms and conditions apply, please see for full coverage details.  Trupanion is a registered trademark owned by Trupanion, Inc.  Underwritten in Canada by Omega General Insurance Company.


Trupanion’s biggest differentiator is that they can pay your veterinarian directly and in as little as 5 minutes. With the vet direct pay option, there is no waiting weeks for reimbursement. You simply pay your portion of the bill and Trupanion takes care of the rest, working directly with your veterinarian. Trupanion offers one simple plan that pays 90% of actual veterinary costs for eligible claims once your deductible for that condition is met and offers unlimited lifetime coverage with no payout limits or caps.  

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