Trupanion Canada | Pet Insurance Review

4.8

out of 5

Number of reviews 27,628

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 2.3
  • 4.7
  • 4.8
  • Count
  • 6
  • 383
  • 27,628

Updated: November 13, 2023

Trupanion pets lead longer happier lives.1 Pets insured with Trupanion lived longer than pets without Trupanion because pet parents didn’t have to worry about the cost of the care their pet needed. Depending on the plan Trupanion covers up to 90% of eligible expenses, has unlimited payouts-always, and can pay your vet bill, within seconds, at time of checkout, so all you pay is your portion (anything not covered by Trupanion). They have transformed the way pet insurance handles claims by eliminating the reimbursement process. Trupanion was founded in Canada and provides bets-in-class coverage and is dedicated to helping pets we love get the care they need. They’ve been around for more than 20 years, making them experts and setting standards for the industry. One perk of this, and what they pride themselves on, is the amount they pay out to pet owners for each claim. Paying out more on the dollar than any other pet insurance provider. To date they have paid out $2 Billion in claims and have insured nearly 1 million pets. To put it simply, there is a reason why 98.7% of Trupanion members stay enrolled every month. 1Based on a December, 2020 Trupanion study analyzing third party hospital claims data comparing pets insured with a Trupanion policy to pets without a Trupanion policy. *Terms and conditions apply. Please view your sample policy for complete coverage details. Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Administered in Canada by Canada Pet Health Insurance Services, Inc. dba trupanion and in the United States by Trupanion Managers USA, Inc. (CA license No. 0G22803, NPN 9588590). Please visit AmericanPetInsurance.com to review all available pet health insurance products.
1

out of 5

POSTED: | BY: Kim

Denied coverage on a puppy with little history!

Here I am sad on Xmas as TRUPANION has denied my puppy an MRI to diagnose him with a potential illness. Merry Xmas All! I have, as well as a family lawyer reviewed our TRUPANION contract signed and went thoroughly over TRUPANIONs wording and compared it to my dogs history and it does not add up to a denial claim. TRUPANION requested all notes from our vet. As my puppy has very limited history, Trupanion had to find anything- anything at all to deny his important MRI. TRUPANION found a note from my vet stating that the owner (me) asked about a behavior I was concerned about. THAT WAS IT!! Absolutely Nothing was ever diagnosed by my vet. That behavior is NOT even the reason I'm getting the MRI but somehow TRUPANION trIED to link it not to pay! This was only A question I had for the vet, a hypochondriac mother with NO MEDICAL BACKGROUND was enough for an insurance company to deny me coverage. I can't believe I was about to add my other dog to this coverage😦 Even the Vet who wrote the note said it was really strange way to deny and that he wants to talk to them personally! I am vigorously fighting this denial. My point is, PLEASE EVERYONE BE VERY WEARY of TRUPANION. They will find any loop hole, they will find any note, even not a diagnosis to consider it a diagnosis just so YOU have to pay. What is the point of insurance I ask? I am broken hearted on Xmas. My poor puppy is not a year old and insurance is now dictating his entire livelihood & future care he hasn't even made it to a year old! . What is this? No Good faith in TRUPANION ? I was very scared to get pet insurance due to all the horror stories and the insurance manager promised me that what I've heard would not come true. My intuition is right unfortunately. If anyone has any questions you can contact me any time I would love to add more details to this story. Yes, I will be seeking counsel as counsel has expressed to me this is a very good case if they don't reverse this claim. I have to, I have to stand up for big insurance companies Who bully that don't have our puppies best interest at heart. The little guy will fight.
5

out of 5

POSTED: | BY: Debra Baron

Amazing customer service

No matter the complication or the confusion- patience and clarity Are always their standard For me: the lifetime condition structure offers me great comfort
1

out of 5

POSTED: | BY: Diana

NOT for adopted pets

Trupanion denied my claim based on clause 9.B which excludes "Illnesses or Injuries for which signs or evidence of their potential manifestation existed within the 18 months prior to the Policy Enrollment Date". They used the fact that I had talked to my vet about possible reasons for snoring as an excuse to deny coverage. Basically, don't talk to your vet about anything that might be wrong with your pet until after 18 months of coverage, or they will deny the claim. I just cancelled the coverage so I could pay for my pet's surgery...
5

out of 5

POSTED: | BY: debby byrne

You are the best pet Insurance out there.

Thank you Trupanion for your pet insurance available.
5

out of 5

POSTED: | BY: Yudhi

It is a convinience and relieve to have trupanion

I submitted the claim in the morning and by the end of the same day they process the claim and sent th check.Customer service always has the answer for your questions and provide the help you need.
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Monthly Cost

Monthly cost varies due to multiple factors including: species, breed, age at enrollment, gender, and postal code.

Coverage

One simple plan covers new injuries and illnesses, hereditary, congenital, and chronic conditions—once the deductible is met, Trupanion pays 90% of the remaining invoice. To view a full list of inclusions and exclusions, check out our sample policy here.

Payout Limits

Unlimited lifetime payouts on eligible conditions with no payout limits-ever.

Deductible

You can choose your deductible from $0 – $1000, in $5 increments, to fit your budget. Trupanion offers a lifetime, per condition deductible meaning that once the deductible is met for an eligible condition, you never have to meet it again. That condition is covered for life. This is great for chronic conditions that can span the entirety of a pet’s life such as allergies or cancer.

Age Limits

All pets under 14 years old can enroll. Once enrolled, pets stay insured regardless of age.

Waiting Period

Accidents: 5 days Illnesses: 30 days Other providers may have additional waiting periods for congenital conditions like hip dysplasia, Trupanion does not.

Exclusions

Trupanion was developed to protect you and your pet from unexpected illnesses and injuries. That means we don’t cover “predictable” care costs that you can plan ahead for, like: Examination fees Wellness and preventive care Elective, or cosmetic procedures Sales tax, where applicable Like all pet insurance providers, Trupanion does not cover pre-existing conditions. Whichever insurer you choose, it pays to enroll early! *Terms and conditions apply. Please view your sample policy for complete coverage details.  
Trupanion Canada Pet Insurance detail
Trupanion was founded in 2000 with the goal to help pet owners plan for the unexpected and take the cost out of the care equation. They believe that the pets—and the veterinary professionals who help them—deserve better. That’s why Trupanion is a proud member of the North American Pet Health Insurance Association. Our members know we’re ahead of the pack, because there’s pet insurance—then there’s Trupanion: 24/7/365 Member Support—yes, even on holidays 20+ years of experience $2 Billion paid in claims Over 800,000 pets protected Unlimited Payouts The only provider that can pay your veterinarian directly at checkout* Accepted everywhere in the USA, Canada, Puerto Rico, and Australia * At participating hospitals Trupanion is a registered trademark owned by Trupanion, Inc. Underwritten in the United States by American Pet Insurance Company and in Canada by Omega General Insurance Company  
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