Petsecure | Pet Insurance Review

I dont even know were to begin, but i will never recommend this pet insurance company again .. NOT only are they rude and unprofessional , they don't reply to emails when sent , they delay anything that needs to be reimburst or paid to the customers. Trying everything not to pay out .... Ive been treated poorly numerous times by their customer service staff ... when my dog suffered his injury and required immediate attention - i was quoted over 4000 dollars for all the vet bills wen i call into the office for PETSECURE i had a very rude staff member who was not helpful and pretty much told me to deal with it myself and pay out of my pocket and that call back when i needed to submit a claim !!!!!!! not very comforting in a stressful situation . They have also messed with my auto payments not once but numerous times - helping themselves to my account and when contacted they point their fingers directly at the customers. Not once did they touch base with me inregrds to this problems. All these issues were to consistent with them. Ive always had bad experiences dealing with them for pretty much any inquiry. Not one good thing i could honestly say about them and their services. I also cancel my membership a while ago now still no confirmations , they have not returned any of my messages & they keep accumulating the monthly fees when I've asked more then 5 times to CANCEL my services as i left for another company. WHICH I'm still waiting for them to do. WONT BE PAYING them ill tell you that much . OVERALL IM NOT IMPRESSED won't ever do anything with this company AGAIN

Got my cat from a shelter. The shelter offered 6 weeks free trial of petsecure. After taking a month to review my claim for a simple cold, and multiple photocopies of drs and shelter paperwork. THEY DECLINED MY CLAIM. How is a respiratory problem not covered under your plans? Best idea for all thinking of insurance. SAVE 20$ biweekly in your own bank account, that way if you have to use it its there, if you don't its still your money.

I have had up to 6 pets insured and they have been good to me. However, the "up to 80%' payment should be more specifically "50% to 80%".They have a nice letter once your claims go too high which explains why they have to increase your co-payment to as much as 50%. This is false advertizement and even your review was duped into thinking the co-payment was 80% as most people probably think.

I just received an email from the company saying that after they did a 24 month review they are reducing their coverage from 80% to 50%. I called customer service and asked if I was being reduced because I was submitting claims and using the plan. They answered yes. Then I asked if it was true that I would not be getting a reduction in my premium. Again correct. I was told that in six months they would review it again and it may be changed again. I have had to switch companies before and now it looks like I will have to again which is too bad. For the most part they have not been unreasonable.

After five years of paying premiums I get a letter out of the blue that they are decreasing what they will pay in co-insurance. This is on top of a recent increase in premiums and increase in deductible. They will not share how they decided to reduce our coverage by 20%. It is a 'secret' what they base their calculations on. Paying premiums for 80% co-insurance and $5000.00 per incident/condition. My dog just reached $5000.00 total for all health conditions combined after 5 years. You are exopected to accept it because gee whiz they will recview it again in 6 months. Of course who would object to paying another 20%? Like others have said average payment is over a month. Also appear to penalize you if you submit frequent small claims