Petsecure | Pet Insurance Review

I looked at reviews and asked them about this and I was told it was very rare for it to go down to 50% and it would only happen if someone were to submit $10,000 or more in claims for one issue. We of course we have not come close to that. We just got our letter saying it would drop to 50% coverage for everything. I am quite angry about this. She said it could go up again in 6 months. Our dog had a liver surgery and for $5000.00. We pay 42.00 a month + the 300.00 deposit which is 804.00 before we'd see anything. I'm not so sure this is worth it. I am giving it a 3 because they lied.

As soon as you start to use the insurance they will reduce their co-pay. so although they claim that the high premiums you pay will cover your pet for $5000. per condition, per year for 80%, they reduce your coverage to 50%. At the time of the first change to our coverage our pet was 5 years old and had just reached $5000.00 for ALL claims. They increase your premiums and increase your deductible. Simply put, they do not honour your original contract. They also take longer to pay claims then what they advertise.

Paid them for years and the they only covered $270.of a $1000. claim. Would have done much better putting the premium in a savings account.

They are continually mixing up the dates we've supplied for direct deposit. We've tried to get them to take the money out for both dogs the same day but they seem incapable of doing that (they were insured at different times). We're on a fixed income and only get paid once a month so our insurance schedule needs to be on target.

I work in the veterinary industry and regularly steer my clients AWAY from this company. They have terrible customer service, continually penalize clients for submitting claims by reducing co-insurance or increasing deductibles. Its almost criminal because once you've signed up and had a claim you are stuck with them, and they know you wont be able to go elsewhere and get coverage because of "pre-existing conditions". Do your research! Stay away!!!!