Petsecure | Pet Insurance Review

As soon as you start to use the insurance they will reduce their co-pay. so although they claim that the high premiums you pay will cover your pet for $5000. per condition, per year for 80%, they reduce your coverage to 50%. At the time of the first change to our coverage our pet was 5 years old and had just reached $5000.00 for ALL claims. They increase your premiums and increase your deductible. Simply put, they do not honour your original contract. They also take longer to pay claims then what they advertise.

Paid them for years and the they only covered $270.of a $1000. claim. Would have done much better putting the premium in a savings account.

They are continually mixing up the dates we've supplied for direct deposit. We've tried to get them to take the money out for both dogs the same day but they seem incapable of doing that (they were insured at different times). We're on a fixed income and only get paid once a month so our insurance schedule needs to be on target.

I work in the veterinary industry and regularly steer my clients AWAY from this company. They have terrible customer service, continually penalize clients for submitting claims by reducing co-insurance or increasing deductibles. Its almost criminal because once you've signed up and had a claim you are stuck with them, and they know you wont be able to go elsewhere and get coverage because of "pre-existing conditions". Do your research! Stay away!!!!

Horrible, horrible company. I have a one year old French Bulldog puppy. When my dog was about 4 months she was bit by a tick on her face. I went to my vet and she examined the bite and prescribed me revolution so I can protect my dog from getting future ticks. The bite over next few days got even worse. So I came back to the vet again and she said don't worry it usually gets worse before it gets better. A week passed by and the bit was not getting any better. I visited my vet again and now the vet told me that I needed to do emergency day surgery on my puppy. After the procedure the vet charged me almost $800, and they recommended me to purchase puppy insurance. I thought that was a good idea as that day surgery my dog had would have been covered. So I did a lot of research and chose Pet Secure. Signed up for the best insurance that was supposed to be the most comprehensive without any exclusions. A few months passed by and I discovered my dog broke out in hives after changing over some of her food. I went to my vet to see what was going on and she said your puppy might have allergies. So we performed an allergy test for my dog which cost another $500. I found out my puppy is allergic to so many things as the French Bulldog breed is very sensitive. I processed my claim through Pet Secure feeling confident that I had amazing pet insurance that would cover any issues I have. That was not the case. The insurance company concluded that when my dog was bit by the tick she was scratching behind her ear therefore the allergies must have been present at that particular time. How does a tick have anything to do with allergies???? Obviously a dog cant choose where she is going to scratch; she is trying to scratch the huge cyst on her face from the tick but is also getting parts of her ear and other areas surrounding the eyes and such. It took me literally 4 months going back and forth with their vets talking to my vet. My vet told them that there were NO signs of allergies at the time of the bite from the tick. The insurance company would tell me they would follow up with me in a day or two and they would never call me. I would waste my precious time calling them and they not having any answers for me. As a pet owner how am I to know that if something actually serious happens to my dog that they are in fact going to cover the issue? If they are arguing over a $500 bill I cant see them covering a hip replacement that costs thousands of dollars.