Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,679

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
2

out of 5

POSTED: | BY: Aneita

Claim

I recently called in and talked to someone again. My question was I understand That the ACL It's a ligament. But in the policy it does not say when I took my dog in for examination. To find out why she was Limping and never stated in the policy that it would not be covered. Now the person I spoke to say it doesn't say it in the philosophy, but it's n of confused on that. Then she said due to the fact. It was dealing with the ACL is not covered. But on the examination when she had her surgery, she had blood work. But you pull that out of the surgery paper, which was bill $27.60 and paid me 25 dollars. So how can you say you do not cover anything Dealing with the ACL but you can pull out her labs for blood work and cover that. It don't makes sense. I will have to get in touch with somebody to get a clear understanding of this.
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5

out of 5

POSTED: | BY: Bill Hale

Speedy Service and Coverage As Promised

Their response to my claim was almost immediate. Within two days, my reimbursement was on its way. They provided the device and coverage as promised. Can’t ask for more than that.
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5

out of 5

POSTED: | BY: Mayra Fuentes

Pleased with prompt, efficient service!

My pup was sick and of course, her diagnosis and treatment was expensive. I submitted my claim as soon as I could and the very next day I received a response detailing what was covered and amount bring reimbursed. Funds were in my account a day or two later. Fast, easy, excellent service!!!!
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5

out of 5

POSTED: | BY: Tim Midboe

Great coverage

Great coverage, especially for emergencies! They are very fair in deciding benefit. I am extremely happy with them.
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5

out of 5

POSTED: | BY: Mary Sabatino

I have had other pet insurance but Pets…

I have had other pet insurance but Pets Best covers so much more. Their customer service is great as well.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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