Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,177

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Janie Spratler

Pleasantly surprised at how easily my…

Pleasantly surprised at how easily my claim was handled . Everything was clearly explained and I was kept informed on the progress of the claim . I have recommended Pets Best to my daughter and her husband .They are currently cat-less (their kitty of 17 years died in February) but hope to find another kitty (maybe two) to spoil and give a loving home to. I told them about the different plans offered and the very reasonable rates .. I had dealt with another pet insurance company years ago that just gave me the runaround ,so it is very refreshing to have you as Gertie's insurance provider .. Thanks , Jane Spratler
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5

out of 5

POSTED: | BY: Kathy Albert

Pets Best is the BEST

We decided to get pet insurance when we adopted Tizzy at 4 months. Our niece recommended Pets Best and we have never been disappointed. We have filed 3 claims over the past 6 years. The ease of submitting the claims and receiving payment were outstanding. Our premiums are in line with other companies, but we love is their customer service. Always there to answer questions, give information, and with knowledge and courtesy. We love our Pets Best insurance and tell others about it all the time.
1

out of 5

POSTED: | BY: Deb Cassinadri

Pre-existing conditions monotomy

Initially this insurance was very positive in both processing and payment of claims. I have had this insurance since 2018 and was very satisfied during the the first two years even though I had not submitted too many claims. In the past few years however, each claim I have submitted is denied for pre-existing conditions which seems ironic since prior claims with the same diagnosis were reimbursed. I was given the opportunity to file an appeal however at this point my confidence in this business is not reliable nor do i want to continue paying the premiums while that process persists
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5

out of 5

POSTED: | BY: Karen Auvinen

PetsBest offers affordable rates and…

PetsBest offers affordable rates and pretty fast compensation. It's easy to submit claims.
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5

out of 5

POSTED: | BY: James Smith

Really good prices and policies

Really good prices and policies, would recommend
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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