Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 15,145

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Emily Lerios

Quick Processing & Payment After Surgery

I was nervous that my claim wouldn't be approved and paid quickly just because I've always had a bad experience with insurance (for humans). Having my claim processed within a week of our dog's surgery helped ease our stress, and let us put our attention toward getting her better. I'm forever grateful to Pet's Best for providing the coverage/care that we signed up for in an efficient and fair way.
Read more on Trustpilot
5

out of 5

VETERINARIAN: ACCESS Specialty Animal Hospitals

POSTED: | BY: B

Great Experience with Pets Best

I don't know why this company gets such a bad rap. My sweet senior had to have a $14K surgery to have her spleen removed, and Pets Best reimbursed me for 80% of it without a problem. (I had already met my deductible with the vet visits and imaging for the same condition/illness prior to the surgery. And I chose 80% reimbursement over 90% when I bought the policy to keep my monthly premiums reasonable.) Claims process was a breeze. All I had to do was upload my invoices and enter some basic info on the vet clinics. That's it. Nothing else needed. This has been nothing but a positive experience. Super grateful.
5

out of 5

POSTED: | BY: Brandon E

Easy experience

Easy experience, very straightforward, easy app use.
Read more on Trustpilot
5

out of 5

POSTED: | BY: Mario

When needed Pets Best is there for you!

I have (2) positive experiences with Pets Best. My Aussie mix when a puppy swallowed a rock and required an ultrasound. Upon uploading the urgent care invoice they were quick to take action on my claim. Most recently Lincoln fell down our stairs and was limping/laboring thereafter. Had Xrays from our vet. Upon uploading the invoice, once again Pets Best was there to respond within the specified time and processed reimbursement up to our coverage parameters without incident. I take comfort knowing how responsive and caring the staff are at Pets Best. I have not had a negative experience. I appreciate the peace of mind I have with Pets Best and their willingness to support my active dog/fury family member. Thanks again.
5

out of 5

POSTED: | BY: Kerestan

GREAT Experience !

I have had this insurance over 10 years covering 5 animals , 3 who had cancer and this company went above and beyond, Fast reimbursements . I highly recommend them!
Please leave a review

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
Provider website

Get a quote today

Leave a review