Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,573

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
3

out of 5

VETERINARIAN: Warr Acres Animal Clinic

POSTED: | BY: Cheryl

Claims aren't paid, calls aren't returned

I'm wondering what is going on here? PETS BEST used to be a great company and I referred them to everyone I knew. NOW???? I have had claims sitting and waiting for a month with no action. And SEVERAL of them are sitting with no action. Also, I've called about a couple of other questions I had and was told that I would get a call back--never got one back either time. Customer service is really really terrible right now. Oh, and I think I forgot to mention I sat on the line the other day for 20 minutes waiting for someone to even answer. This is really disappointing and frustrating.
4

out of 5

VETERINARIAN: Animal Hospital

POSTED: | BY: Mary

First time filing claims

Things were difficult at first as I was having trouble navigating submitting claims online. I tried calling a couple of times but the wait time was unrealistic, over 30 minutes, so I gave up on that. Ultimately, the claims were processed, and I'm satisfied with the outcome. I plan to stay with Pet's best and would also recommend Pets Best to my friends and family. Not
5

out of 5

VETERINARIAN: BluePearl Pet Hospital

POSTED: | BY: Robin

German Shepherd started having seizures

My 7 year old shepherd had three seizures in a 15 hour period. Having pet insurance helped me figure out what was wrong with him. I would not have been able to afford all the tests if I didn't have insurance. The vet bills were around $7k. He has two lesions on his brain and he's been tentatively diagnosed with autoimmune meningitis. I'm so happy I decided to get pet insurance 3 years ago!"
5

out of 5

VETERINARIAN: Northwoods Pet Care Center

POSTED: | BY: Cynthia

Pets best

Pets best had allowed me to get better care for my girl when she needed it. The worry of the cost was not there. She needed a heart doctor, the insurance allowed me the ability to take her without the worry of the price, that alone makes it worth it to me.
5

out of 5

VETERINARIAN: Pikes Peak Veterinary Clinic

POSTED: | BY: Tiffanylynn

Thank you

Claim was easy to file and I'm satisfied with the outcome
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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