Pets Best | Pet Insurance Review

I can't log into my account. I have called and still the IT dept hasn't fix it. I get "403 Forbidden Microsoft-Azure-Application-Gateway/v2" code. Plus it takes up to 25 days to process claims. If they don't get their act together I'm going somewhere else.

Our Vet, Dr; Logas is great! She spends a lot of time making sure she knows all that is wrong before she starts treatment. A great Dr! And thatnks to Pets Best, we do not have to worry about a large bill !

Oscar is fortunately (so far) a fairly low maintenance pet, He's had a single luxating patella operation which was covered by Pet's Best and we were satisfied with the reimbursement.. Minor health issues also covered properly. No real issues except cost...Pet's Best was somehow awarded an almost 30% premium increase in NJ...but then again, it is New Jersey :(

I am extremely disappointed and frustrated with Pets Best. I have been a loyal customer since 2022, paying premiums monthly for 4 years without a single claim. Now that my cat finally needed surgery for Tooth Resorption—a condition that clearly developed recently—Pets Best has done nothing but give me the run-around for over two months. The lack of consistency is appalling. My EOB states "additional information is needed," yet I received an email stating the claim is "not covered." Which one is it? I have provided all medical records showing my cat has been healthy and asymptomatic for years. Medically speaking, if this were a "pre-existing" condition from 2022, it would have been impossible for my cat to remain healthy and pain-free until 2026. Their customer service is non-existent. I have spent weeks trying to get a straight answer, only to be met with contradictory statements and bureaucratic delays. It feels like they are intentionally making the process difficult to avoid paying a legitimate claim. I will be filing a formal complaint with the State Department of Insurance and taking my business elsewhere. DO NOT trust this company to be there for you when your pet actually needs help.

I've been insuring my dogs with Pets Best for a decade or more and they continue to provide excellent service and transparency in explaining their decisions--which have been uniformly accurate. When I got a new puppy a few years ago, the first thing I did when I got home was to enroll him with Pets Best because I was so pleased with how they handled my previous dog's benefits. I highly recommend them.