Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,906

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

VETERINARIAN: Stephanie Animal Hospital

POSTED: | BY: Caleb

COMPANY FEELS LIKE THEY'RE SCAMMING YOU.

Awful customer service. They deny your claim. Then you call and they go 'oh that was just an automated denial' It's like no human actually reads your claims. It's just scanned. So if you have them you HAVE to call them. Meanwhile my other dog insured by another company sends us a check immediately.
4

out of 5

VETERINARIAN: On Point Animal Wellness

POSTED: | BY: Judy

Healthy Pet - Happy Life

We had another pet insurance company that was horrible. So happy we changed to Pets Best. The claim process is very easy and the response time is swift. I Love this company.
2

out of 5

POSTED: | BY: immediatepark

Slow and often unwilling to process claims. Difficult to get help

I recently switched from another insurer. I have found pets best to be very slow and unwilling to process claims. They will close out your claim and not pay it if they do not receive the medical records. It is very difficult to get someone on the phone to help. Other pet insurers will not insist on so much documentation to process claims and are easier to reach by phone and email. Look else where, this is not a well run insurance.
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5

out of 5

POSTED: | BY: Tanya

Best insurance ever is Pet's Best and best vet

Pet's best is the best insurance out there. I love that I can submit my medical records that they contact me through my email and they do direct payment. How their stationed in New York now everything goes extra quick. My vet is not listed but they are wyckoff veterinary hospital.
5

out of 5

VETERINARIAN: Oceana Veterinary Clinic

POSTED: | BY: Christine

Pet’s Best Vet insurance

Claims are timely and customer service is great!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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