Pets Best | Pet Insurance Review

The Pets Best insurance claim process is incredibly simple—fast to submit and impressively quick to process. Getting reimbursed for your pet’s care couldn’t be easier!

I'm very disappointed with this company. At first, they made partial payments. Now they're not making any payments at all. They refuse to pay. The last time, they didn't pay for my heartworm pills, even though it's included in the treatment plan. I want to stop using their services.

Garbage insurance. Just throw money at them and hope they'll cover, if they do, it'll go toward a deducible. Vets and vet insurance is the best embezzlement scheme ever. This company sucks at each level.

I normally don't believe in pet insurance, but after 3 of my pets had costly health issues over the past few years that are now chronic requiring specialists for foreseeable future, I started considering it. I got concerned if any new health issues would arise so I landed on Pets Best since they don't require initial vet visit which is a huge pain for multiple pets. After a year, I wondered if I should keep it since I was still paying out of pocket for pre-existing conditions and I hadn't met my deductible for new minor issues that popped up. Then suddenly another one of my pets who was always healthy got really ill and I rushed her to the ER. They stabilized her and it cost $5300. This was my first big claim I ever submitted, so I worried if they'd honor it. It wasn't a pre-existing condition so I told myself that I'd cancel the policy if they denied the claim. About 3-4 weeks later I got an email confirming they paid out the claim which was the amount I expected based on my policy. I was so happy and am definitely sticking with them. I took a star off because they've been having intermittent technical issues with their app and website for about a month. I was also on pins and needles waiting for a response, so I'm not sure if 3-4 weeks is typical since I've never had pet insurance before. I even uploaded all the medical records from the visit hoping that would expedite it. Other than that, I'm very satisfied and if they finally fix their app/web issues permanently and speed up the wait time for a claim response, I'd give 5 stars. CS isn't helpful if you call to get a status update, they just told me they're probably backed up with claims and will do their best. The outcome is what I care most about though...they covered exactly what was supposed to be covered.

Reimbursements take a while. Good for accidents and illness but not on wellness. The wellness package is basic and very, very low that it only accommodate a small fraction of the actual costs. Better off just save up for the annual exam.