Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,160

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Ashlynn Taylor

So easy and reliable!

I love having this insurance for my puppy. They cover pretty much everything and it couldn’t be easier to set up and submit a claim!
5

out of 5

POSTED: | BY: Cathy

Great insurance!

Great insurance! I have the insurance for 6 months & filed 3 claims. Very easy process. If you have pets this is a very good company to work with.
5

out of 5

POSTED: | BY: Ann Kopel

I think PetsBest is truly the BEST

We have had PetsBest for our kitty, Princess Fiona, for over ten years now and during this time we have had many, many claims and some were extremely expensive. I think PB has probably lost money on us over the years, yet they they have never dropped us or argued about covering a claim that was due to us. In addition every time I have called and spoken with their service representatives I end the call feeling that the rep I spoke to was more concerned about my satisfaction with them than their bottom line. I know this all sounds too good to be true, but it IS true. In my opinion, Pets Best is truly the BEST pet insurance on the market today.
4

out of 5

POSTED: | BY: Julie

Jacked up premiums every year

They were the best rates the first year. I liked that their coverage was based on the actual bill, not an amount they felt it should be. The second year they jacked up my premiums but they were still affordable. Then they jacked them up the next year. This year they were just too much and I had to cancel. I guess they don't want loyal customers.
5

out of 5

POSTED: | BY: Dennis Miller

I can't say enough good things about…

I can't say enough good things about pets best. I have had my sphynx cat Bailey covered the past 2 years. Pets best had covered every issue, with no issues. I have even called in to the vet line they have, and have gotten call back to follow up to check on my Bailey.. This really is a top notch company. Please don't hesitate to use petsbest to cover your pets, it's the best thing I have ever done..

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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