Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 15,713

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Stephanie Hudgens

Pets Best exceeded expectations!

Pets Best was amazing! My pup got pancreatitis on Christmas morning while we were visiting with him out of town. After having to bring him to the emergency clinic for what was a terrifying experience, Pets Best made everything else easy. Sending in the claim and getting accepted within a day was reassuring. I was expecting the negotiation process like others but not with this. Thank you!
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5

out of 5

POSTED: | BY: =^..^=

Love the friendly service

Love the friendly service and how quick I was able to get a response to my claim.
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5

out of 5

POSTED: | BY: Lynda Witenstein

Great insurance company

Great insurance company. Quick turn around for insurance refund. Terrific employees who are professional and caring.
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5

out of 5

POSTED: | BY: Darla

Promptly repaid

Shay was so very sick. I filed her claim and was promptly repaid. Thanks you so much!
5

out of 5

POSTED: | BY: Terry

Comforting to have an insurance plan

Lizzie Jean (a Goldendoodle) suffered gastrointestinal problems for several days around the holidays that included diarrhea and vomiting with red color in it. After multiple rounds of x-rays, blood test, fecal tests and physical exams nothing conclusive was found that was the source of her problem. The good news is after putting her on a bland diet for a week she has fully recovered and is back to normal. The bill for a relative minor problem was almost $1K. Thank goodness it wasn't anything more serious. Even though this is the 1st time in 2.5 years I have needed to use the insurance I know from past experience how expensive a serious illness can be for a pet. When you have a sick pet you don't care what the cost is to make them better but when the smoke settles it is very comforting to have an insurance plan which can help out. It is especially great when the claim submittal process and payout is a painless as it was with Pets Best insurance.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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