Pets Best | Pet Insurance Review

No hassle claim procedures

When I adopted my dog 3 years ago, I knew I wanted pet insurance. My friends and family were always paying high vet bills for common pet problems so insurance was a no brainer for me. I reasearched a number of companies and decided Pets Best offered the best value comprehensive coverage. I've never regretted my decision to be a PB customer. The customer service is amazing, the coverage has saved me so much over the years, and there's no price you can put on the peace of mind, knowing you can afford unexpected vet visits for your furbaby. I'd love to provide a specific testimonial but after Pets Best has been there for my dog for demodectic mange, a few unfortunate accidents like being electrocuted by stray current from a street light, and numerous allergy issues (they paid for an allergy test and shots!), I couldn't imagine a life without them in my corner. They are quick to pay, completely emphatic, and easy to work with. They are truly the best.

I love PetsBest because they make it very easy to file a claim and they are very quick to reimburse me. I chose the Best Wellness plan because I like the fact that I can take my chihuahua Jax to the vet once a yr for a thorough wellness exam and i get reimbursed $50 for that and more $ if he is due for vaccines. They even reimburse me $25 a yr for flea/tick & heartworm preventatives. I also have peace of mind if God forbid he gets sick, needs medication or needs a surgery in the future and I know I will get reimbursed a good portion of what I pay. If you are looking for a good pet insurance company look no further. PetsBest is awesome!!

We had our minature Yorkie insured with Pets Best since our puppy was 11 months old (December 2017). We took our puppy in for routine checkup March 5, 2018 & Pets Best promptly covered the claim. On March 25, 2017, it was a whole different story. We took our puppy in for followup & he received his booster shots & dental checkup, along with discussing future wellness concerns. We never heard anything from Pets Best for almost 2 weeks. I called in and the Representative I spoke with said they needed to verify their concerns with the vet. Never heard anything more until I called in 7-10 days later. The Rep told me they haven't heard anything. I asked if they did a followup & she said no. When I asked what was the problem & what was needed, she said they needed to speak to the Vet and wanted our puppy's medical records from birth. When I questioned why & asked if that was required why wouldn't Pets Best request that before insuring our puppy. The Rep proceeded to attempt to dismiss my concerns and then raised her voice and attempted to speak over me when I was speaking. I told her she didn't have to speak to me in that manner & to lower her voice and also to keep in mind that I was paying over $73.00 per month, which is an extremely high premium for puppy insurance. In her raised voice, she said she appreciates that however that's not we are speaking about.. I told her, that's no way to speak to a customer because it is my insurance premiums that helps pay her salary. Finally, I told her just to cancel my policy. A week later, I received a reimbursement payment of $16.00. Pets Best supposedly prides themselves in bring such an outstanding company but they should be requesting any documents BEFORE actually collecting premiums on insuring a pet; not collecting 5 months of premiums at $73.00 per month ($360.00). Being Pets Best dropped the ball at the beginning by neglecting to request certain documents, they should be reimbursing all of my premiums, less the one claim they did cover. If I didn't do a followup Vet visit, I wonder how long Pets Best would have continued to collect premiums before hassling me and not covering my Vet visits. I would not recommend Pets Best to anyone. Very poor customer service!

Have been a loyal client for 14 years. Helpful and professional with kindness no matter what the situation