Pets Best | Pet Insurance Review

This occured a few years ago but I just discovered this review platform. My Samoyed was around 8-9 yo at the time and I had Pets Best insurance from age 3yo. For his birthday & Xmas he would get a whole raw knuckle bone to gnaw on. This one happened to be a little smaller and he was able to bite directly down on it instead of scraping down the side; It resulted in him fracturing a molar. The cost for extraction, anesthesia, etc was approximantly $1000. Since it was accidental I thought Pets Best would cover it, However, he had some minor to moderate gingivitis/periodontitis (tartar accumulates faster in older dog's mouths) on certain hard to reach areas of his mouth which the vet noted, Pets Best deemed that the fracture was caused by this and by the natural wear & tear of aging. I asked that the claim be reviewed and my vet was nice enough to submit a letter stating that there was no indication that the tooth was at risk from either of these causes. It took several months before that got back to me. Pets Best still denied the claim and paid nothing! Over all those years, I had only previously filed claims for minor stuff usually not even making my deductible. There were only 2 not very expensive procedures they paid me for that didn't total more than $800, I had been paying $800-1200 annually for all that time!!! They also had an annoying poiicy that if you don't submit your claim within a certain time period it expires. I immediately switched pet insurance companies and will never use them again for any of my pets, For all my new dogs, I've use Healthy Paws I know insurance companies are in it to make money but customer loyalty & satisfaction doesn't compare to making a bigger profit for Pets Best.

I chose PetsBest when we first adopted our rescue. Still in need of puppy care. I selected the premium that stated coverage up to a certain point in regular annual care. At first it was great covered certain things, etc. Now that our second year has rolled around, it has covered anything. I'm pretty disappointed. As I understood it would renew certain coverage every year. I would discontinue the coverage, but if any emergency were to happen... well, I've read they are very helpful in that area.

Pets Best is so great. We have been with them for years and so glad we are. They are fast and thorough with claims. I have recommended many people to use Pets Best and as far as I know all are equally as happy as we are.

I brought my puppy home in December 2017 & spent a whole month doing my research & trying to find the BEST Pet insurance coverage at the BEST price, done live chats with many pet insurances & got quotes from over 15 of them. Pet's Best was definitely one of the top 3 that I had narrowed it down to, hard to beat $10,000 annual accident coverage at 90% / 10% copay for only a $250 deductible. I had finally decided upon Pet’s Best’s accident & wellness plan for my new pup in January 2018, which little did I know would come in handy VERY soon after. Around Feb 21st, 2 months in, i had the unfortunate incident where my pup went missing in the woods. I was in such distraught & was hoping for her safe arrival. Was also preparing myself for any vet bills that the incident may have brought, I was worried about if she may have aten something that would’ve hurt her while lost or if she might have fallen in due to the rainy weather & muddy trails or worst have gotten attacked by a wild fox or coyote, I was in so much panic that I had forgotten all about my very smart & responsible policy I had just purchased for my beautiful pup a month ago. I was worried that I would’ve been another monthly bill that I would sent an echeck to via my bank & that I had forgotten to do that in the month of February. Luckily I was sooo relieve when I logged in & saw they had automatically charged my bank for their service that month. When we finally found my momma’s girl we immediately took her to the vet, as she had broken her femur due to the incident & had the privilege to let them “continue any procedure in case of any emergency” instead of having them give me a call, while I was at work & then deciding what would be best to do. I was super grateful to have gotten my pup back & not have to worry about her vet bill budget because I knew Pets Best would have it ALL covered with a lot of wiggle room in their $10,000 ! Her entire $5,742.93 vet bill ended up only costing me $571.89. They covered every single medication she has been given since then for her recovery & all the follow up appointments as well as follow up minor surgeries (which were about $300 per visit!). I have recommended Pet’s Best to all of my family, friends & even coworkers since I first purchased it (due to all my research) & they have in NO WAY let me down. They are very helpful & always super kind. Refund payment has been direct deposited within a week of the claim being submitted as well. Super glad I made the right choice with Pet’s Best & will definitely keep this policy as my pup ages in great health because of them! (Also only took 3+ weeks because every 2 weeks was a new follow up & another claim to submit!)

So far I am very happy. I have the additional essential wellness. It has already paid for itself. I feel good knowing that if my dog needs care I will not have to stress about costs.