5
out of 5
POSTED: | BY: Jill Hammel
Great experience!
We have been so happy with the people that field our phone calls and the professional manner which our claims have been handled.
4.9
out of 5
Number of reviews 14,160
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1
out of 5
POSTED: | BY: Kendra
Not worth the monthly payment.
I pay around $40 a month for this service, the deductible is $250. At the end of the day my bill was nearly $400 I only got back just over $8. This service was worthless to me. I paid more month and expected to receive more I might as well save my monthly payments in a personal account set aside for my pet and have that money to use in an emergency instead of only getting such a tiny refund.
5
out of 5
POSTED: | BY: Elisa Merrell
Lifesaver!
I've insured 2-dogs and 2-cats over the years since 2005 with Petsbest and they are excellent covering our claims. No hassle to file, and very helpful when I need to call and talk with a person! We've had to say goodbye to 3 of our fur babies & Petsbest showed compassion & care during those last few months of making the difficult decisions. Now we have our beagle Oscar who turns 10 this June and are so grateful to know Petsbest has our back to help provide the best care possible. Thank you!
1
out of 5
POSTED: | BY: Ada Amith
WASTE OF MONEY. Worst claim service Claims always rejected
This use to be a good company but now they reject every single claim brought to them. They collect premiums and don't pay out. Waste of your money to buy pet insurance from this company, or most of the other companies.
1
out of 5
POSTED: | BY: Ada Smith
They don't pay on the claims RIPOFF COMPANY
They don't pay on the claims. They find every reason to not pay. Don't waste your money or even think they will pay on your claims. Really a headache to deal with such a RIPOFF COMPANY.
Reply to Pet Best: Don't believe that the review process is the answer. Pet Best is in the Insurance Business where their plan is to DENY CLAIMS FIRST. WHY SHOULD I HAVE TO FIGHT FOR COVERAGE.
Second reply to Pet Best: PET BEST INSURANCE IS INDEED NOT WORTH THE MONEY. The veterinarian did not decide that this was a pre-existing condition. IN FACT THE VETERINARIAN SAID THIS CAME ON SUDDENLY. Pet Best told me that they made this decision, that it was a pre-existing condtion. An infection, that needed an antibiotic, is a pre-existing condition? (REALLY?) And from then on everything is a pre-existing condition, because the adjusters at Pet Best said so, that the Pet Owner will have to appeal and waste their time in doing so?? Pet Best can just DENY YOUR CLAIM OVER AND OVER AGAIN. WHY WASTE TIME AND GET UPSET OVER TRYING TO GET PAID ON YOUR CLAIM. BETTER TO JUST PUT THE AMOUNT OF THE PREMIUM IN THE BANK, AND USE THAT SAVINGS FOR YOUR PET WHEN NEEDED. ***I stand by my assessment***RIPOFF COMPANY. DON'T BUY PET INSURANCE. YOU ARE WASTING YOUR TIME AND MONEY AND WILL ENGAGE IN HARASSMENT AND STRESS FROM SUCH COMPANIES, ESPECIALLY THIS COMPANY. They are in the business of making a profit off of your monthly premiums, not in the business of reimbursing you for your insurance claim.
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Disclosures
Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.
Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.