Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 15,010

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Stephen

Completely satisfied with the claim process.

I was completely satisfied with the whole claim process. Communication was excellent; all I had to do was open an email! We made the right decision in choosing Pet's Best Insurance for our sweet, little pup! Thank you, Pet's Best!
5

out of 5

POSTED: | BY: Chris

They do a great job!

I came home from work and my dog somehow cut a huge gash in his front leg about 6 inches long. Took him to the ER vet for surgery on a Monday night. Pets Best reimbursement my claim and money was back in my account by Friday with no questions asked. They do a great job!
5

out of 5

POSTED: | BY: Amie

Never had any problems with claims.

Every time I send my claims for my 2 pets, I've never had any problem with my claims whatsoever. Sending a claim is so easy. Pets Best instantly send a confirmation of receipt. Claim is paid in a week, most of the time. I have been referring Pets Best to my friends and family. It's so nice to have this insurance for our little pets. Thank you, Pets Best!
5

out of 5

POSTED: | BY: Gina Bonievich

Pets Best insurance has been great

Pets Best insurance has been great. They have answered all my questions and processed my claim for an emergency visit very quickly. Thank you all for being so professional! I would recommend this insurance to anyone. Gina
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5

out of 5

POSTED: | BY: Lab Lover

I am so glad I got Pets Best Insurance

I am so glad I got Pets Best Insurance! I wasn't even sure getting pet insurance was a good idea when we got our puppy. I am now a believer. I have had all of my claims reviewed and paid promptly and it is so comforting to know we can get our dog the care she needs.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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