Pets Best | Pet Insurance Review

4.5

out of 5

Number of reviews 11,489

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 3.1
  • 3.3
  • 4.5
  • Count
  • 26
  • 130
  • 11,489

Updated: January 26, 2024

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Joanna

Absolutely wonderful company!!

I have a male Boerboel who has had alot of problems. I did not even know that there was pet insurance until he tore his ACL completely in half and of course not having insurance at the time I had to pay for this out of pocket ended up over $3,000. The vet is the one who told about pet insurance and I checked into it immediately and found Pets Best to be the best plan for me so I immediately had Chopper signed up. Chopper has since had several surgeries to remove skin tags, he developed cancer in one of his toes last year and had to have it amputated. I submitted the claims to Pets Best and within a little over a week I had the check for reimbursement. This company is wonderful and I don't know how I ever went without pet insurance. It definately puts my mind to ease knowing if something goes wrong that my baby is insured. I have recommended Pets Best to all of my friends with animals, and told my vet about my experiences and he now also recommends it to other clients.
5

out of 5

POSTED: | BY: Trish, Draper

Thank you Pets Best Insurance!

Our yellow lab Bubba recently had to have surgery for his fractured teeth. What an unexpected expense this created for us (over $2,000!) Thank goodness for Pets Best, which paid the majority of his surgery very promptly and efficiently! I don't know what we would have done without this coverage! We recommend Pets Best to all of our friends and family. Thank you Pets Best!
5

out of 5

POSTED: | BY: Jules McLean

Quality service at Pets Best

A few weeks back my 11 month old blind kitten passed away due to FIP. Last year was the first year I ever got pet insurance, for Dash and my other cat Harry. I never thought I would have to make a claim so soon, but Pets Best claim form was easy to fill out and they had multiple ways of submitting the claims. I quickly got a confirmation that the received my claims and were processing. They completed the process well before their allotted time (and sent my an e-mail update) and my checks arrived 3 days later. They were very kind on the phone when I cancelled Dash's policy. I feel very fortunate to have chosen Pets Best and I will remain a loyal customer. Thank You Pets Best.
5

out of 5

POSTED: | BY: Karl

Excellent cost benefit ratio

Just had another excellent experience with Pets Best. Turned in all items for reimbursement associated with 5 month old Pandi Belle's wellness policy, including spaying, and was pleasantly surprised to the see the EOB and attached check by return mail in less than a week. I do not see how this excellent company could improve on that type of service. Once again, thank you, Pets Best, for the secure knowledge that you're part of the team that has our little pup is in good hands. This is our second claim experience with Pets Best. The first, in 2010, following a suspected poison ingestion by our daughters ShiPoo, was handled with equal facility.
5

out of 5

POSTED: | BY: Patricia Pierce

Pets Best, you're the Best

My dog, Bentley, a four year old toy poodle/bichon mix has had ongoing problems because of Immflamatory Bowel Disease and Pets Best has been invaluable in helping with the costs of this illness. Now, he has developed a blood disorder where his immune system is attacking his red blood cells and has caused severe anemia. The Vet costs, along with hospitalization, blood tests and a blood transfusion were extremely expensive. I was very worried about Bentley and knowing I had good pet coverage definitely eliminated a lot of stress. I submitted my bills and was reimbursed in a matter of days. I have highly recommended to my veterinarian, Pets Best Insurance for anyone interested in pet insurance. They were professional, extremely kind and processed the claims in a very timely manner. Knowing they were there for me, was immeasurable while dealing with a very sick dog. Pets Best, you are the BEST!

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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