Pets Best | Pet Insurance Review


out of 5

Number of reviews 10,456

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 3.0
  • 3.0
  • 4.5
  • Count
  • 22
  • 94
  • 10,456
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.

out of 5

POSTED: | BY: S. Roberts

Best Insurance for Pets

I used to work at an animal hospital and saw many different pet insurance companies. Most of our clients had VPI and all I ever heard were complaints about that company so when it was time for me to get insurance for my dog, I did some research. Out of all the companies I found, PetsBest seemed to be the best fit for my dog. I have never had a problem with them and they process claims very quickly. So far I have had to file a few claims. Last December, my dog ate a 1lb box of chocolate and had to go to the ER and then in April she was attacked by another dog and, again, had to go to the ER. PetsBest never questioned anything and they sent over $100 back for each of those claims. They even cover dental cleanings which most of the other companies don't cover. They sent back a check for over $100 for that also. From what I had heard about the other companies, I wasn't expecting to recieve much back from the claims so I was pleasantly surprised when I recieved the checks. I highly recommend this company.

out of 5


Great Wellness Coverage

Pets Best actual pays what they advertise. I religiously take my dog Isabell to our Vet for check-ups. Best Best Wellness with no deductible has returned more in services than I have paid.

out of 5

POSTED: | BY: Christopher Dunn

Horrible experience with PetsBest

After being insured with PetsBest for almost one year, I filed my pet's first claim to find out that even though my pet was covered, the $34 dollars would not be paid. When I called the customer service representative, I was given a long-winded run-around and then finally told that if I wanted to pursue the matter, I would need to hire an attorney. My 8 year old German Shepherd was recently diagnosed with spinal-myopathy, a degeneration disease that was supposed to be covered with my policy. It wasn't and so I have cancelled the policy and will try to warn everyone that this company is one large weasel!!

out of 5

POSTED: | BY: Bonnie Tosi

Two Claims/18 month German Shepherd

I have only had two problems with my 18 month German Shepherd, both minor - and Pets Best has paid minus the $75 deductible. The second problem, a seed husk in the eye was taken care of, BUT, I didn't understand, whether the deductible was for one year or for each occurrence. You should tell your people that e-mail can come across as rude. I would have liked the respondent to have said "thank you for asking, etc." So, am I going to continue, ?? I see a lot of not so good comments.

out of 5

POSTED: | BY: V. Brown

Pets Best has come through each time

I have all my dogs and cat on Pets Best Policies. Pets Best has always been there for my questions in customer service and have always paid out what they have explained they would pay out. About 7 months ago I had my largest breed dog get sick and the bill was way over $2500. Pets Best paid 80% of my vet bill. My veteriniarin also recommend Pets Best, so I know by experience that Pets Best truly is the Best pet insurance to have. I could have never been able to have the excellent care that they have needed without having Pets Best to help cover the cost. I hve looked at other companies, but felt very comfortable with the plan and the service I recieved from Pets Best.

Monthly Cost

$6 and up, depending on your chosen plan.


Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.


$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

Waiting periods are based on the effective date, usually the day after enrolling: 14 days for illness claims 3 days for accident claims 0 days for routine care


Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

Get a quote today

Leave a review