Pets Best | Pet Insurance Review

4.5

out of 5

Number of reviews 7,276

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 3.4
  • 3.3
  • 4.5
  • Count
  • 19
  • 127
  • 7,276

Updated: January 26, 2024

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Kathleen

More than worth the investment

Our female lab mix had several episodes as a puppy eating the wrong things and at one point the vet wanted to do an emergency $3000 exploratory surgery. We decided to seek a second opinion and it turned out to be a false alarm but that was when we decided we needed pet insurance just to cover emergencies. Well, 4 years passed without a single issue and I had contemplated cancelling the policy several times but luckly did not. This summer Bear was severely injured in a freak accident on the beach and damaged her spinal cord. We sought emergency care out of town and then, when it was safe for her to travel in the car, were referred back to our hometown to a Neurologist. It was a 2 1/2 week nightmare not knowing if she would ever regain function of her back legs but she is totally recovered and back to her happy, healthy self. Our bill for the Neurologist was $1,904 and we were reimbursed $1,440, the difference being our co-pay and deductible. We are delighted and so very grateful to Pets Best for coming through when we needed their help. This has enabled us to provide compassionate proper health care that we may not have been able to afford to a creature so dear to our hearts.
5

out of 5

POSTED: | BY: Andrea

A Lifesaver

My cat Bono developed a blockage and we had to rush him to the vet. The bill was almost $800, ouch. Our options were that or putting him down, which I can't even fathom. It was nice to say just do it rather than stressing if we can afford it or not. You do need to pay up front, but you get it back within three weeks which is convenient. I was pleased to see there were no loopholes on why it wouldn't be covered, you just fax the paperwork and you're all done with the process. Now I can I have my Bono around for a lot longer. Thank you Pet's Best.
5

out of 5

POSTED: | BY: Mary

Excellent service

Pets Best was wonderful about communicating and keeping me informed of the progress of my claim and expedited payment for easy resolution!! Thank you!
5

out of 5

POSTED: | BY: Karin

Pets Best has been so reliable .

I have had the remarkably unfortunate occurrence of having two dogs diagnosed with bone cancer in the last year. Not only did Pets Best never once question a claim, but they promptly sent my reimbursement checks within a week, and actually called to express their condolences and made a donation to an animal cancer research institute. Knowing that the medical bills were not going to cause me to go “broke” since I had the insurance made me focus on the remaining time I had with my dogs, making it as much less of a stress- and worry-free as could be expected in that situation.
5

out of 5

POSTED: | BY: L. Kanieski

Fast Payment of Claims. Great service.

We insured our three dogs with Pets Best in January, 2010.When our precious Muffin suddenly developed pancreatitis followed by secondary hepatitis in June 2010, we were so relieved that Pets Best paid 80% of claims after the deductible. The claims were paid fast - sooner than 14 days. No hassles at all. We are so grateful that Muffin has recovered, and we are recommending Pets Best to all our family and friends. t

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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