Pets Best | Pet Insurance Review

******************************************Edited************************************ My November claim showed a processing time of 20 days. My most recent claim shows a processing time of 30 days. THIRTY DAYS. Not quite the 2-3 days as promoted on their own website!!!! I will keep updating my reviews in hopes to keep others from falling for the false claims (no pun intended) made by this company: "We apologize about the delay. Your claim and your pet are important to us. This isn't normal for our company to take this long, and I promise it is not intentional. We have experienced an overwhelming amount of growth in our business that was not expected and are currently processing more claims than we could have ever anticipated. I understand this is not your fault, but we are working really hard to get back up to speed, and we appreciate your business as we work towards that goal." If this statement were true, this lame and patently false canned message would have disappeared months ago. They are not working hard to get back up to speed, they are not hiring new employees. They are trying to save costs. As for the recent 5 star two day claim processing time, I call bullcrap. They are planted reviews to try and bring the rating up. This business was bought out by Synchrony. Synchrony is NOT in the insurance business. They are a financial service company. They offer retail credit cards and not surprisingly, pet care credit. Synchrony doesn't give a rats butt about anything but taking your money and then dragging their time when paying out claims. ____________________________________________________________________________ What happened? Greed? Before 2019, claims processing took 2-3 days MAXIMUM. Now it's up to 20 days. What's up with that? The main reason we started with Pets Best over 10 years ago was because of the turn around time and excellent customer service. Now it seems like the company just wants to hold on to your money and make interest on it instead of focusing on customer service. 20 days for a routine claim???? When it's time to insure a new pet, you can bet your bippy that we will NOT be going with Pets Best. Hopefully the employees are at least getting raises with some of the money they are keeping to accrue interest.

Process very well organized

The agents were helpful with my questions and the process was super easy!

We took out policies on our two Pugs in January of 2019 and we can honestly say it was one of the best decisions we have made in a long time.

Nothing positive. Didn't get reimbursed a penny and the whole process took over a month