5
out of 5
POSTED: | BY: Beth C
So Easy & So Quick!
The claim process was so simple and the payment came so quickly! Wish my own health insurance worked like this!
4.9
out of 5
Number of reviews 14,161
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
POSTED: | BY: Janna Hughes
The service is so easy and fast!
The service is so easy and fast!! Very impressed with it. The site is easy to use to enter your claim. I like that they keep me updated on the status of the claim. And the payment is done in a very timely manner. Very pleased with the service!!
5
out of 5
POSTED: | BY: Beth OConnell
Best service and coverage
Honestly, if I could give 6 stars, I would!! I have only had to use my insurance for very minor things for my dogs and never met my deductible until I had a medical emergency with 2 dogs at the same time. Two of my dogs ingested raisins and had to spend 2 nights at the doggie hospital. Pets Best was amazing at answering my questions about coverage. It took about 2 weeks to process the claim and less than 24 hours to have the money deposited into my account. The policy covered exactly what I thought it would. I paid my deductible and 10% of the remaining balance!! Having this coverage made a very stressful situation, so much easier to handle since I didn’t have to worry about the financial stress and just do what was best for my dogs!!! Thank you!!!!
2
out of 5
POSTED: | BY: Mindy Jeddeloh
The wait time for claims to be…
The wait time for claims to be processed is ridiculously long. Many claims were paid over 21 days later and I've had to follow up with customer service.
1
out of 5
POSTED: | BY: Tammy brevig
Horrible reimbursement wait times
The claims take 30-45 days to complete. The hold time are horrible. When the time frame says 2 weeks when making a claim. Very misleading. My basset has a horrible accident and bills reached 3,000 in just one month. My credit bill of $3,000 is due and I have no money to pay the bill Don’t go with this pet Insur.
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Disclosures
Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.
Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.