Pets Best | Pet Insurance Review

4.5

out of 5

Number of reviews 7,275

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 3.6
  • 3.4
  • 4.5
  • Count
  • 18
  • 126
  • 7,275

Updated: January 26, 2024

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
4

out of 5

POSTED: | BY: Judy and

PetsBest the best

I belonged to VPI and was not happy. this is true of two of our other family members not living with us. We have been with PetsBest for 3 to 4 years and they have done well for our animals and us. We would not even try another insurance company.
5

out of 5

POSTED: | BY: Susan

Pets Best Is A Life Saver

I wanted to share my experience about my Pets Best insurance. I am a retired teacher and upon my retirement I knew there would be a decrease in my monthly income. So, I began to search for insurance coverage for my two cocker spaniels Hannah 11 and Gabriel 6; mainly to cover their yearly checkups and vaccinations. My first choice was VPI because the brochures were displayed at my vet's clinic. After looking on their website, they had exactly what I was looking for in a policy, but as I began filling out the information for each pet I was told they no longer were issuing policies for pets 10 years or older. Hannah had just turned 10. Since she has never been seriously ill I almost just got a policy for Gabe, but that little inner voice told me to wait. So, I began another search for insurance that would cover both of my dogs. I am a big fan of Dr. Shawn Messionnier's website and as I was searching his website that day he mentioned it was a good idea for pet owners to get insurance coverage on their pets. He also recommended Pets Best insurance. I checked out their website and was pleased with the coverage on their policies. They also offered coverage for pets over 10. So, I signed up in October 2008. I have had to file Wellness Claims and a few illness claims since signing up with them. They have been prompt in their payments and paid exactly what they said they would pay. I began to actually see the importance of having insurance after Hannah b
5

out of 5

POSTED: | BY: Richard

Life saver

This insurance was founded by a veterinarian. It is the best 37 dollars a month I have ever spent. So far it has covered 80% of emergency care due to seizures, surgery due to injury, monthly medications all costing into the thousands. Each seperate incident has a $100 deductible. This company has never taken very long to reinburse. Never longer than a month, usually within a few weeks. I find them very fair and consistent.
5

out of 5

POSTED: | BY: tabjerv

Very easy and very satisfied.

I did get pets best insurance for my Sphynx kitten. I was a little skeptical. I did file a claim for an echocardiagram for a heart murmur-she is only 5 months old. I did submit all the proper paperwork and with in a few weeks I did receive a check for 323 dollars and the procedure was 500. I am very satified with this company and I am refering them to all my friends
1

out of 5

POSTED: | BY: Anonymous

BEWARE....Pets Best has changed dramatically!

I had Pets Best for several years. I was pleased at first but have had several problems with them recently. They told me they would cover a treatment (after an extensive detailed conversation) and then changed their decision AFTER I went ahead with it. I heard they were bought by Aetna recently, and since then, my vet has said that many of his clients have had trouble with them not covering things they did before. Beware of them....I am looking to switch to another company and am very upset with them. I feel I was treated very unfairly and unethically.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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