Pets Best | Pet Insurance Review

4.5

out of 5

Number of reviews 11,489

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 3.1
  • 3.3
  • 4.5
  • Count
  • 26
  • 130
  • 11,489

Updated: January 26, 2024

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Danielle

Worth Every Penny!

I love Pets Best Insurance. I have been through a handful of companies but Pets Best is really the BEST! I had to take my dog to the vet for two different reasons. First time it was to do some blood work to prepare her for her surgery. The first bill came out to $630 and I got $280 of it back. The 2nd bill which was for her surgery, was $804 and I got $640 back! I was stunned. I pay $50 a month for her insurance and its worth it. This plan includes everything, annual vists, dental care, surgery, accidents--anything you can think of--its covered. And just like anything else there is a co-pay and a deductible. They also make it very easy for you to track your claims online so you can see it being processed, they email you when your claim has been processed and it shows you the breakdown of whats covered and etc. If your thinking about Pet Insurance this is the one to choose because they are all nice and know what they are talking about.
5

out of 5

POSTED: | BY: Kathleen Vales

The best thing I ever did...

Pets Best and Angel.. When I got my beautiful two year old chocolate lab/mix, Angel, from the East Valley shelter, the first thing I did was to get her an insurance policy, especially one that dealt with emergencies. I have had many experiences with pet emergencies that cost a fortune. And of course, all of the emergency experiences happened on a holiday, weekend or late at night. The cost of these emergency visits was reason enough to take out insurance on this new family member. This gave me some peace of mind should anything happen to my little Angel. And of course, the cost of the insurance is a drop in the bucket compared to the cost of just one of these emergency visits. Pets Best saved me when after a few years of having this beautiful animal in my life; she developed a lump on her chest about the size of a quarter. It didn’t look like much but turned out to be a Mass Cell Tumor. If you know anything about Mass Cell Tumors, you know that they have to remove a large area of tissue surrounding the area to get a clean margin in order to call it cured. This was major surgery and cost a big chunk of money. Pets Best was so easy to deal with. Their online service made submitting a claim easy; download the claim form, fill it out and upload the form and receipts to their website. I also liked that they sent out notifications via email when the claim was submitted and processed; and it was usually within a week that my claim was processed and payment was made via direct
5

out of 5

POSTED: | BY: LISE FISHER

AWESOME

I have had PETSBET insurance for several years. The cat I had before I got the current 3 that I have covered had to be put to sleep due to kitty cancer. Her health issues cost alot of money !!! The cats I have now, I know nothing about their health history because they are strays & from The Humane Society. I got them insurance as soon as I could. I love them all so much. I have interacted with several PETSBEST staff members. They all have been so very helpful. No matter what my question is, PETSBEST responds & has an answer for me. I want to say thank you to PETSBEST. I have no idea what I'ld do without PETSBEST in our lives. The fact that PETSBEST exists allows me to 'not think' so much about this part of their life. I know that if/when my cats need something PETSBEST will work with me. All the representatives I have spoken to have been so kind. I know this is going to sound crazy but their voices are very soothing & they put me at ease. PETSBEST rocks!! When I had my first cat, pet insurance didn't exist. Now that pet insurance does exist, I scream from the top of my lungs "GET PET INSURANCE!!!" I try to explain to people about different policies & different prices & deductibles & multicat discounts. I'm a walking advocate for insurance. I work for Medicaid, so I know the importance of insurance.I wouild ask that PETSBEST continues its steller service. Thanks again & take Care.
1

out of 5

POSTED: | BY: BARBER

PETS BEST IS A COMPANY TO STAY AWAY FROM

I HAD INSURANCE ON MY DOG FOR ALMOST 2 YEARS, BEGINING AT AGE 3 OR 4 MONTHS, AFTER NEEDING EMERGENCY CARE FOR MY DOG ONLY THIS ONCE, PETS BEST TURNED DOWN MY CLAIM AND I HAD TO PAY ALL OUT OF POCKET, I WAS TOLD BY MY VET THAT AS OF LATE THEY HAVE HAD NOTHING BUT PROBLEMS WITH PETS BEST, AND IT'S GETTING HARD TO GET THEM TO PAY FOR ANY CLAIMS, ONLY THING THEY ARE GOOD WITH IS SITTING BACK AND COLLECTION MONEY EACH MONTH FOR THE POLICES THEY SALE...WHAT A RIP OFF!
5

out of 5

POSTED: | BY: Randy

Pets best saved my beloved cat

My poor cat ate a hair tie. Could not eat anything and had to be saved by surgery. Bill came to over 2 k. I could not effort if it was not for the fact that 80% was covered by Pets Best. Now I have her back and she is alive and well.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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