Pets Best | Pet Insurance Review

I purchased pet insurance 2 months ago with Pets Best because of good reviews online. I submitted my very first claim on July 6th, 2020. When I checked my claim status online two weeks later, it showed "waiting on vet info". Thinking that my vet had not submitted the requested information to allow for claim processing, I called my vet to inquire. It turned out that they had submitted the requested information. Just in case, I requested the vet to submit it again. Then, I called Pets Best to ask about my claim, waited for almost an hour, and was still not connected to an agent. So then, I decided to use the internet chat option in hope for a faster response. I still had to wait 45 minutes before finally being connected to an agent. The agent told me that it will take up to 25 days to complete the claim and advised me to call back by the end of July. Today is August 4th, 2020, I checked my claim status again and it still showed "waiting on vet info". I called Pets Best again today and this time I used 2 different forms of communication, at the same time, (by phone and by internet chat). I was waiting for over an hour on both platforms. Finally, I was connected to an agent on the phone, but online chat was still no response. While I was waiting on the phone, the automated system said "claim will take up to 25 days", but this agent told me that it will take up to 39 days. That being said, I have to wait for another week. I am very disappointed that a simple office visit claim would take so long to complete. My previous pet insurance took 3 to 5 business days, the longest claim took 2 weeks. If it should take this long again for my next claim, I will be sure to cancel my policy with Pets Best.

they are the worst they make you wait forever to proceed your claims. They are gonna find every excuse to not cover nothing I paid 55$ month. Then all the surgery they coverd nothing! Do not use this company

Pets best is the best insurance. Claims are so easy and efficient

I hate leaving poor reviews but I want others to know the issue we have faced with our rescue. Our claim was denied because they didn’t have enough medical history. We explained that our 3 year old Mastiff was a rescue and we don’t have any history besides her spay. I sent those records and explained twice that her name has changed since being rescued. We are attempting to reopen the claim for our very healthy pup and are waiting to see what happened. It’s been a headache and with Covid-19 I’m sure it will take even longer to receive a response (which I’m understanding of) we shall see.

After reviewing many policies I felt good choosing Pets Best. They have communicated very well through email to give updates on claim status. It's been exactly what I was looking for. I've never had pet insurance on any of my dogs but I highly recommend Pets Best! The policy is clear and I appreciate the communication! Thank you Pets Best!