Nationwide | Pet Insurance Review

Raines plan is coming up for renewal I heard that the deductible can be 100 instead of 250 and just because she has to be on special food due to her tummy having issues they denied it. I felt that was unfair

Dixie is doing just fine. The yeast is now gone and I just have to clean her ear periodically.

Nationwide claims are processed easily, quickly and accurately. The only wish I would have is to be able to submit the claim through the web portal rather than the need to scan and email (or send through the postal system) the claim form. Overall the process is hassle free and I received the reimbursement quickly.

i have had this insurance for all my dogs since 2006. its easier to submit the claims but it seems to be taking longer for them to be processed. also i have the direct deposit thru Chase but thats another 3 days! originally things were processed with 10 days.

I signed up for pet insurance through an employer discount. I was very impressed with the marketing material and the fact of the quick turn around time for processing claims. When I went through the underwriting review, I asked if medical records would be needed now or later. They said no records are needed and if they were, they would request them from the veterinarian. However, when I submitted the first claims, I waited 30 days only to be advised records are pended and asked me to obtain the records. I was a little disappointed and frustrated that I waited 30 days just to be told records are needed even though they could've requested it from the vet directly (I believe it is in the fine print when I signed up). I requested records and was told I needed to allow 30 days for review. 30 days came and went. I had to call several times and finally on the 4th call, it was escalated... this has been well over the 30 day period. I wasn't happy and contemplated on switching insurance companies. I really hope the claims review process can be improved upon. On the bright side, once the payment is released through Chase, it is easy to sign up and the funds are deposited the next day.