Nationwide | Pet Insurance Review

I have to commend Nationwide on their reimbursement program for pet insurance. I have the total wellness package and my french bulldog, who is only a year old, has needed to use it several times, unfortunately. Nationwide has been top-notch in getting my claims processed and money back into my account in a timely manner, thank God!

Alway's fast, friendly service - Great customer service over the phone helpful and puts my mind at ease

We received a Corgi puppy on the day our insurance coverage was scheduled to start - July 1. When we took him to the vet the following day, the vet discovered a Urinary Tract Infection and prescribed antibiotics plus a follow-up urinalysis. Nationwide refused to cover those expenses as pre-existing conditions, even though the puppy had never seen a veterinarian before. Hopefully the service improves from here. I do like that Nationwide is covering preventative care like heart worm and flea prevention meds through their Wellness coverage.

30 days is a long time to wait to get our money back. If someone has all the correct documentation it should be 2 weeks or less. Other companies are giving 7 day guarantees

I have filed several claims for our Lab and have received the anticipated reimbursements but not after some trouble every single time. There is no acknowledgement of receipt (or failure to receive) the invoice images until you wait 2 weeks for them to look at it and then just say they can't pay anything because they didn't get the receipts. Their mail server does not bounce anything back if it's over the limit. There is simply no response. I have had claims go on for months because I have to send the invoices, not get any response, then in 2 weeks I get the automated that they don't have the invoices and repeat the process. And they require FAX if the invoices don't come across. Who uses fax nowadays? They need a confirmation process on emails AND someone/process to respond that invoices were/were not received without making someone wait 2 weeks for every new communication.