2
out of 5
POSTED: | BY: Jean
Slow
We have found the entire claims process to be a mess. "Deny first," seems to be Natonwide's mantra. Once you do jump through all the hoops, payment is abysmally slow.
4.8
out of 5
Number of reviews 25,561
As the largest provider of pet health insurance in the U.S., Nationwide currently insures over 600,000 dogs, cats, birds and exotic pets for medical conditions related to illnesses, injuries accidents and wellness care.
Learn more about Nationwide’s plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
2
out of 5
POSTED: | BY: Alan
Excessively long claim periods (longer than advertised/promised)
I submitted a claim for treatment and was told on December 12, 2018 that they needed medical records to process the claim. On December 26, 2018, I sent in these medical records for the claim to be re-reviewed and processed. On January 9, 2019 I was told it would take 30 days from the day the records were received to process the claim. 30 days passed and on February 1, 2019, I was told another 30 days would be needed. It is now February 22, 2019 and I still have heard nothing. I also have another pending claim from January that has exceeded the 30 day window, even though medical records were provided from the beginning for this one.
5
out of 5
POSTED: | BY: Karen
A Godsend
we've had dogs for the last 40 years -- usually two at a time. we've never purchased health insurance because 1. it wasn't available for most of those 40 years and 2. when it became available I heard complaints from folks who purchased pet insurance, and then were disappointed when they had a claim, saying that the insurance ended up not covering much. We figured it was not worth it. When we brought our new rescue pup to our veternarian, he told me that Nationwide has a good reputation and that his clients have been happy with it. So we took his advice. So far, we have found the claims process easy, and the company is responsive. The one surprise (though Im sure was in the fine print of the contract) is that there was a limit they would pay for the same issue (skin problems).
2
out of 5
POSTED: | BY: Calysta
Way too long to be reimbursed !
I was a Claims Adjuster at Liberty Mutual handling Car Accidents and Injuries. We HAD to pay our Insureds in 7 days for Vehicle Damage and ongoing Personal Injury.
Your Claims are paid in 30 days, at best!! This time period is way too long for Insureds, that are unprepared for a devastating illness of their pets. Perhaps you should hire more Claims Adjusters, it's not like you need to investigate. The Vet Bill shows it all, you either cover the procedure or you don't. Very unhappy with your reimbursement guidelines.
5
out of 5
POSTED: | BY: Judy
Surprisingly excellent service thanks!
Glad to work with you all
Monthly Cost
Policies start at approximately $12 per month.
Coverage
Nationwide offers a variety of plans offering varying levels of coverage.
The company’s most popular plan, Whole Pet with Wellness, offers 90% reimbursement for accident, injury, illness and wellness care, inclusive of exam fees.
All Nationwide members have complimentary 24/7 access to vethelpline.
Payout Limits
Depending on the plan selected, there may be annual benefit limits or per incident benefit allowances.
There is no annual limit for the company’s most popular plan, Whole Pet with Wellness.
Deductible
Annual deductibles range from $0 to $1,000.
Most popular annual deductible for Whole Pet with Wellness is $250.
Age Limits
No age restriction to enroll in company’s most popular plan, Whole Pet with Wellness.
Other plans may have age restrictions.
Waiting Period
14-day waiting period after application approved and payment of premium is received.
Exclusions
Pre-existing conditions are not covered on any plans (if a condition is curable, it may be eligible for review if pet remains treatment-free for at least six months).
Whole Pet with Wellness covers nearly all veterinary expenses. Notable exclusions include boarding and grooming.
Since 1982, Nationwide has helped pet owners protect what matters most.
As the largest provider of pet health insurance in the U.S., Nationwide currently insures over 600,000 dogs, cats, birds and exotic pets for medical conditions related to illnesses, injuries accidents and wellness care.
In 2015, it introduced Whole Pet with Wellness, the only U.S. pet health insurance plan offering complete coverage for injuries, accidents, illnesses and wellness care. Policies range from nose-to-tail coverage to routine pet care plans that offer reimbursement for wellness exams and preventive treatments.