MetLife | Pet Insurance Review


out of 5

Number of reviews 291

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 4.8
  • 4.8
  • 4.8
  • Count
  • 37
  • 260
  • 291
As one of Fortune magazine’s 2022 “World’s most admired companies,” MetLife is proud to have helped people protect what matters to them for 100+ years. MetLife Pet Insurance continues that tradition with a dedicated team of pet advocates who have been passionately serving pet parents for over 15 years. MetLife Pet Insurance offers pet parents an exceptional product from a best-in-class insurer at an affordable price — focused on flexible product offerings, competitive rates, and innovative policy benefits.

out of 5

POSTED: | BY: Jennifer Hernandez

Great Experience

I've unfortunately have had to file a few claims this year, but each time the process is extremely simple and relatively quick. I upload my documents and I have resolution within 7 business days. Their customer service when enrolling was absolutely top-notch, very warm and knowledgeable. They answered all my questions and the policy I received was very clear and thorough. However, I've haven't had to use their customer service for any issues yet. So far, really great experience.

out of 5

VETERINARIAN: Grand Canyon Veterinary Hospital

POSTED: | BY: Michelle Brooks

claims / overall satisfaction

I highly recommend MetLife Pet Insurance. It is easy to submit the claim now that I know what to get from the vet's office before leaving. Claims are received and processed quickly. Thank you!

out of 5

POSTED: | BY: Beverly Heitzer

Claims processed quickly

So far I have had three claims that I submitted approved quickly. The process is pretty easy. I’m very happy with the service and glad that I enrolled. I highly recommend it.

out of 5

POSTED: | BY: Scammed pet parent


SCAM. Signed up for insurance in December, never received any communications about my policy, not even a policy number. Apparently I was supposed to receive a whole Policy Packet, never saw it. I guess that’s my fault for trusting MetLife to be reputable. When trying to activate my account online- emails were ignored, customer service agents couldn’t give a straight answer on how to activate my account. The only easy part was cancelling the policy. They scammed me out of $130 as I was paying for this insurance for months and I didn’t even get a policy number.

out of 5

POSTED: | BY: Kim Lott

All around outstanding service!

My husband was in the hospital in January for a week. I had to board Kane during that time. The policy covered all of the expenses. Whenever I call customer service every one of their employees is kind and very helpful. Keep up the great work!! Best purchase I have ever made for Kane.

Monthly Cost

Plans can start at just $29


Reimbursement for up to 90% of vet costs.

Payout Limits


Customizable deductibles from $50-$500

Age Limits

No upper age limits. Pets must be at least 8 weeks old to enroll.

Waiting Period

Accident – policy effective date (1 day waiting period); Illness – 14 days


Protect your pet’s health and your wallet with MetLife Pet Insurance. Plans can start at just $29 and you can easily customize your deductible and reimbursement rates so it works for you. WIth a hassle-free claims process, convenient mobile app, and reimbursement in less than two weeks, it’s easy to take the best care of your pet. Get a quote in two minutes or less!

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