MetLife | Pet Insurance Review


out of 5

Number of reviews 193

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 4.7
  • 4.8
  • 4.8
  • Count
  • 55
  • 174
  • 193
As one of Fortune magazine’s 2022 “World’s most admired companies,” MetLife is proud to have helped people protect what matters to them for 100+ years. MetLife Pet Insurance continues that tradition with a dedicated team of pet advocates who have been passionately serving pet parents for over 15 years. MetLife Pet Insurance offers pet parents an exceptional product from a best-in-class insurer at an affordable price — focused on flexible product offerings, competitive rates, and innovative policy benefits.

out of 5

POSTED: | BY: Nancy Knight


The customer service was excellent but the reimbursement was slow

out of 5

POSTED: | BY: Tina Wetterau

Best decision ever!

I was very leery about Pet Insurance when I first started looking into it. Now, I am so glad that my fur babies have protection in case something happens or even as they age.

out of 5

POSTED: | BY: MaryJo Holden

Highly recommend!

We purchased this policy last year when we adopted our puppy. It is easily the best decision we made for her. The policy is easy to understand, the claim forms are straightforward (altho it helps that our vet submits on our behalf), and the claims are paid quickly. The policy has easily paid for itself in the last year. I researched other companies and the pricing was competitive, but MetLife's deductible was lower than everyone else's and their coverage was better. Highly recommend!

out of 5

POSTED: | BY: Veronica Zaman

Positive experience

During the past 10 years of working with Pet-First (now MetLife), I have had good service for my pets (3 West Highland Terriers). I find their customer service team especially helpful. Please keep up the good work and don't fall into such cost savings for your organization that you go the way of many healthcare (pet and human) companies today. Thank you and we look forward to continued positive support with our pet.

out of 5

POSTED: | BY: Lina Bellard

Worst experience

Worst experience, adopted pet with MetLife pet insurance, dog got sick after 24hours, MetLife refused coverage saying it was a "pre-existing condition". Called shelter to let them know they should stop using MetLife, they couldn't believe they considered it pre-existing. Horrible customer service.

Monthly Cost

Plans can start at just $29


Customizable reimbursement rates from 70% to 100% of vet costs.

Payout Limits


Customizable deductibles from $50-$500

Age Limits

No upper age limits. Pets must be at least 8 weeks old to enroll.

Waiting Period

Accident – policy effective date (1 day waiting period); Illness – 14 days


Protect your pet’s health and your wallet with MetLife Pet Insurance. Plans can start at just $29 and you can easily customize your deductible and reimbursement rates so it works for you. WIth a hassle-free claims process, convenient mobile app, and reimbursement in less than two weeks, it’s easy to take the best care of your pet. Get a quote in two minutes or less!

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