MetLife | Pet Insurance Review


out of 5

Number of reviews 506

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 3.7
  • 4.5
  • 4.6
  • Count
  • 38
  • 262
  • 506

Updated: May 29, 2024

As one of Fortune magazine’s 2022 “World’s most admired companies,” MetLife is proud to have helped people protect what matters to them for 100+ years. MetLife Pet Insurance continues that tradition with a dedicated team of pet advocates who have been passionately serving pet parents for over 15 years. MetLife Pet Insurance offers pet parents an exceptional product from a best-in-class insurer at an affordable price — focused on flexible product offerings, competitive rates, and innovative policy benefits.

out of 5

VETERINARIAN: Hometown Animal Hospital

POSTED: | BY: Cathelyn Jones

Easy to work with

When my sweet dog reached 8 years old, she was diagnosed with Cushing's Disease, not only does this entail several blood work ups every year, but also a monthly medication that cost $90. I never had an issue submitting or being reimbursed for a claim. Metlife was always prompt with payment. When she was 10, I found out unexpectedly that she had an inoperable brain tumor. I chose to not have her suffer and had her put to sleep and cremated. The staff was so kind when I called with questions. I submitted the paperwork, and they did need additional paperwork, but they were prompt once I sent it. They were very understanding. I would definitely insure future pets through MetLife.

out of 5

POSTED: | BY: Leza Hill

MetLife sucks bucks! Avoid!

MetLife for pets is bogus! Ponzi scheme to take money and deny claims based on invalid reasons! They will side with misinformation and call claims denied in the face of incontrovertible evidence. They love "precondition" when the evidence is otherwise. Don't fall for we protect your fur babies! MetLife needs to be held accountable for not honoring their policies! What a joke! Avoid Avoid and file complaints with the Attorney General! Paid out more money for no protection based on a typo! MetLife for Pets is fraudulent as the comments from countless others prove.

out of 5

POSTED: | BY: Marjorie Althouse

I submitted two related claims that keep getting put on hold...

I submitted two claims: the first for blood test, the second a week later for the procedure. All I get is delay tactics...the want the medical records, which the vet and I both sent...the records were all encompassing for both related procedures. I was told via email all was received and now the first claim is back on hold "for medical records". My frustration level is hitting the roof.

out of 5

VETERINARIAN: BVH Bonita Vet Hospital



I have been so happy with Met Life. It's easy to submit a claim and it is processed quickly. The emails from them explain the payment and how the claim was processed. I got this insurance when I adopted a 13 year old kitty from the shelter in March 2020. She developed a lot of issues and needed daily medications. I just had to put her to sleep the 2nd of January. A very sad day. I received a beautiful card from Met Life. They are very caring staff. I can't say enough good things about them.

out of 5


MetLife pet insurance are big scam and…

MetLife pet insurance are big scam and crooks , my dog had a claim for bacterial infection and they denied claim giving excuse that it’s preexisting condition ( which is a big lie) because when I appealed the claim the VET gave a letter explaining its not preexisting condition and dog was not treated for anything similar within last 12 months so it’s not considered as preexisting condition but they took over 45 days and still denied it , this business are sucking money out of the pet owners . We buy pet insurance for our pets to get timely emergency treatment and make sure they taken care of but these insurance companies making us suffer by not paying back the genuine claims and what the pet deserves. There should be a lawsuit against them and the government should take action against such scammers , willing to file class action lawsuit .I will not recommend them to anyone. Very disappointing because I was in impression that they are good company but they proved me wrong.Very horrible customer service because they don’t know anything about the claims submitted and ignored my invoice. They are full of baloney … SO BEWARE

Monthly Cost

The cost of pet insurance depends on a variety of factors, including the species, breed, sex, and age of your pet. Where you live also helps determine what you pay. The type of coverage you need will affect costs, too.


Reimbursement for up to 90% of vet costs.

Payout Limits


Customizable deductibles from $50-$500

Age Limits

No upper age limits. Pets must be at least 8 weeks old to enroll.

Waiting Period

Accident – policy effective date (1 day waiting period); Illness – 14 days


Protect your pet’s health and your wallet with MetLife Pet Insurance. With a hassle-free claims process, convenient mobile app, and reimbursement in less than two weeks, it’s easy to take the best care of your pet. Get a quote in two minutes or less!

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