As one of Fortune magazine’s 2022 “World’s most admired companies,” MetLife is proud to have helped people protect what matters to them for 100+ years. MetLife Pet Insurance continues that tradition with a dedicated team of pet advocates who have been passionately serving pet parents for over 15 years.
MetLife Pet Insurance offers pet parents an exceptional product from a best-in-class insurer at an affordable price — focused on flexible product offerings, competitive rates, and innovative policy benefits.
Title: Frustrating Claim Process: A Review of MetLife Pet Insurance
I recently enrolled in MetLife Pet Insurance with high hopes of providing comprehensive coverage for my furry friend. However, my experience with their claims process has been nothing short of disappointing.
Initially, I was informed that claims would be processed within 5-10 days—a timeframe that seemed reasonable. However, what they failed to mention is that this duration applies strictly to business days. This lack of clarity led to unnecessary confusion and frustration on my part.
Moreover, when attempting to file a claim for my pet, who hadn't required veterinary care in the past 12 months, I encountered another roadblock. MetLife requires a medical history spanning the previous year to process claims efficiently. This requirement was not clearly communicated beforehand, resulting in further delays.
Upon contacting customer service to address this issue, I was met with little empathy or assistance. Instead, I was informed that an additional 3-5 business days would be required to process the claim under these circumstances. Consequently, what should have been a straightforward process has turned into a waiting game spanning nearly 30 days.
Such inefficiency is unacceptable, especially in matters concerning the health and well-being of our beloved pets. Waiting for an extended period without clarity on the status of the claim is undeniably frustrating and stressful for any pet owner.
In light of this experience, I have decided to discontinue my association with MetLife Pet Insurance. I cannot justify investing in a service that fails to deliver on its promises and lacks transparency in its operations.
For those considering pet insurance, I strongly advise against choosing MetLife. Instead, I recommend exploring alternatives such as Nationwide Pet Insurance, known for its swift and uncomplicated claim process. Don't make the same mistake I did; opt for a provider that values efficiency and customer satisfaction.
In conclusion, MetLife Pet Insurance's cumbersome claims process and lackluster customer service have left me deeply dissatisfied. Proceed with caution, as the frustration and regret may outweigh any potential benefits.
Have not submitted a claim yet to Metlife Pet Insurance, I'm hoping that it's all that it is said to be or claims to be.
5
out of 5
POSTED:
| BY: T Romer
Great insurance company
I have 3 dogs. So you know how many claims I am submitting. Met Life is everything I expected. Customer service helped me with my first submissions. Once you understand their system, everything is a go. I don't think people understand 10-15 days is business days not calendar.. Payment is easy after setting up how you want to receive payment. Thank you Met Life. It takes a lot of worry off me if something goes wrong. The only thing I wish is, a way for Met Life to pay vet at time of visit, so its not such a hard hit on the pocket.
1 comments
POSTED:
| BY: Mrs Harris
I am very happy with this insurance I like the way they process it right away and send me a check. Very happy that I joined MetLife pet insurance.
5
out of 5
POSTED:
| BY: Dayna Diamond
Great Service
For a reasonable price, MetLife Pet Insurance has paid the claims for my 12-year old cat in a timely manner and has
made possible the diagnostic work and treatment he needs.
5
out of 5
POSTED:
| BY: ANN SILVESTRO
First Claim Processed - Easy and Fast
I had another insurance previous to this and this claim was easy to process and easy to get reimbursment. Must better experience.
The cost of pet insurance depends on a variety of factors, including the species, breed, sex, and age of your pet. Where you live also helps determine what you pay. The type of coverage you need will affect costs, too.
Coverage
Reimbursement for up to 90% of vet costs.
Payout Limits
Deductible
Customizable deductibles from $50-$500
Age Limits
No upper age limits. Pets must be at least 8 weeks old to enroll.
Waiting Period
Accident – policy effective date (1 day waiting period); Illness – 14 days
Protect your pet’s health and your wallet with MetLife Pet Insurance. With a hassle-free claims process, convenient mobile app, and reimbursement in less than two weeks, it’s easy to take the best care of your pet. Get a quote in two minutes or less!
POSTED: | BY: Mrs Harris
I am very happy with this insurance I like the way they process it right away and send me a check. Very happy that I joined MetLife pet insurance.