MetLife | Pet Insurance Review

We’ve had our policy for 2 months and overall the service has been great! The only issue I’ve had so far, which was taken care of, is that one of my claims was processed through the automated system and deemed as a pre existing condition. Since my pup has had insurance since the day we brought her home, this was impossible. A simple call to customer service and my claim was pushed back in and approved within 24 hours and we were reimbursed successfully after only another 1-2 days! This is impeccable service in my opinion. I would recommend revamping the automated processing system to avoid this mistake in the future as some pet owners may not know to call about this issue which could result in a negative experience and loss of customer! Also, every CSA I’ve spoken to has been wonderful! Glad we switched away from Pets Best!

The claim submission process is seamless and efficient. The customer service reps are always helpful and provide good customer service. The timeframe to be reimbursed is relatively fast.

just go slow and take your time

I submitted an entire PDF of invoices and an entire PDF including the visit notes and they only process part of them so I'm out like $600 and they're telling me I have to resubmit it all of those

Always an easy experience and great service