Healthy Paws | Pet Insurance Review

We adopted our puppy at 10 weeks old and she just turned 2 yesterday. She's had an eventful first couple of years including: - distal fibula fracture #1 (xrays, CT scan, more xrays, meds, and 1-2x weekly splint bandage changes for 8 weeks) - anaphylaxis #1 (injected meds) - distal fibula fracture #2 (all of the above plus a 3rd CT scan, a custom brace and 2 months of physical therapy) - anaphylaxis #2 (above + labs, epi-pen) - therapeutic massage for muscle atrophy/misuse of other muscles related to twice broken leg - anal gland abscesses x2 that required antibiotics ....I think that covers all her non-preventative care. Healthy paws has been AMAZING. We have saved probably close to $10k by having it. Getting reimbursed has been super easy, customer service is phenomenal, and they even reach out to check in with personal messages to see how my dog is doing after they've seen a claim. I cannot recommend this company enough.

Healthy Paws is the best! Quick claim reimbursement, and an email asking how Bella was doing after surgery.

Great customer service, quick claim reimbursement. And even a call after Bella’s surgery to see how she was doing. The best

Submitting a claim through Healthy Paws is an inefficient process and extremely frustrating. Your only option is to upload photos of invoices. There’s no option for documenting your request or providing an explanation. Once the claim is filed, there is NO communication from an adjuster or representative to confirm receipt or advise of any additional, needed documentation. Healthy Paws sends multiple, vague emails stating additional information is needed, however, they do not tell you what information is needed. I had to call in numerous times to get claims resolved. Customer services is horrible, and you will spend a LOT of time just getting an answer.

The support that we have received for our dog's surgery and recovery has been amazing! it has been such an easy process during a difficult time. Thank you for your support!