Healthy Paws | Pet Insurance Review

The process for submitting a claim was quite easy. The staff amazing! I had to call a few time with questions and every person I spoke with was caring and took the time to talk to me about my dog and asked how he was doing. They have even emailed me after the claim was completed to check in on Howard, my dog. This company is special and I mean that in the very best way.

The process for submitting a claim was quite easy. The staff amazing! I had to call a few time with questions and every person I spoke with was caring and took the time to talk to me about my dog and asked how he was doing. They have even emailed me after the claim was completed to check in on Howard, my dog. This company is special and I mean that in the very best way.

I paid premiums averaging $35 a month for my cat for four years without making a claim. He was injured recently, so I had to take him to the ER for treatment. The bill was close to $500. I submitted a claim, including the bill, doctor's notes, and his entire medical history. It took several days to process, and they only agreed to reimburse me for $32. I understood that the insurance only covered 80%, and that there was a deductible, but they also deducted the cost of the office visit as a regular checkup. A week or so later I got a check for $110, with an itemized list, that indicated the were now willing to reimburse me for part of the office visit. I deposited the check, and then I got an email the next day telling me that they had made a mistake and that I should not deposit the check. I responded that I had already deposited it. This morning I checked my bank balance and discovered that they had taken out the $110 and that I had been charged a $7.50 fee for a mistaken deposit. The premiums had been set to go up to $54 a month, so I had cancelled after finding how bad the coverage was. After being charged by my bank for their own mistake, I decided to let other people know not to buy this insurance to begin with. It is useless. Just save the premiums for a rainy day and you will come out ahead.

healthy paws is a wonderful pet insurance!! I have never had an issue with them and they process claims very quickly!!

I have a mutt with a few issues. She went to the vet six times and that didn't even cover the $200 deductible. They refused to pay for multiple visits entirely. Vet bills are small enough in themselves that you don't need insurance. Don't bother.