Healthy Paws | Pet Insurance Review

For the first few years, HealthPaws was amazing. They had reasonable rates and paid every claim we submitted. In the last year, that all changed. It started with a 36% rate hike that came overnight. When I questioned that I was told that it was a one time thing because they had had so many large claims and were also calculating premiums differently now (taking dog's age into account). I was also told that I shouldn't expect another similar rate hike. Then I submitted a claim that they wrongfully denied. It took me talking to 3 different people over multiple weeks to get that resolved, and then they didn't pay for another month. The final straw was when they hiked my rates another 31% AFTER TELLING ME THAT WOULD NOT HAPPEN! When I contacted them about it they gave me the exact same party line that they gave last year and refused to answer many of the questions I asked nor to give any assurance they wouldn't just keep hiking my rates year after year. If you're looking for a reliable insurer, I strongly urge you to look at some of their competitors. Otherwise you may find youself paying hundreds more per year than you thought you were signing up for.

I have had a Healthy Paws policy for my 11 year-old Beagle for 5+ years now. Last month, within the span of a couple of hours, Yodee went from seeming perfectly fine to needing immediate surgery. The emotions that go thru you when having to make decisions about these things is traumatic. But knowing that he had a Healthy Paws policy in place--and especially with the knowledge of how great they are with taking care of claims--absolutely brought reassurance and peace of mind. I can't even imagine how difficult the experience would have been without them. The claim was processed and paid before my credit card payment was due. He is fully recovered now, and doing great. I can't thank them enough. One of the best investments I have ever made.

My dog had ACL surgery. It was an unexpected cost at the holidays and during the pandemic when finances are tight. Luckily, I have Healthy Paws insurance. I sent in my claim by taking a photo and uploading it, easy process. The staff are very friendly and caring. They followed up after my claim to check on my dog. Thank you Healthy Paws.

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Quick to take your money, but when you want to cancel they don’t want to refund it back for a claim they couldn’t even help with ! Don’t trust them ! I thought I was making the right choice with them for my puppy but I was wrong, definitely should’ve went with another insurance. Thanks for taking my money !