5
out of 5
POSTED: | BY: Charlynne
Surprisingly Easy, great customer service, and no hidden clauses!
After a year of battling an unknown (at the time) skin allergy on our number one dog, we realized pet insurance would have been a good deal had we thought better of it before hand. My sister in law had just gone through a very tough medical experience with her pug and Healthy Paws covered over $9,000 worth of costs. That convinced us to get pet insurance. Number one dog proved to meet deductible just about every year with *other* issues. When we adopted our second mutt, he was already two and a large breed. We immediately purchased insurance through Healthy Paws for him as well. As in years prior, this year, it REALLY helped! To date, within this year's covered period, Clifford has exceeded $17,500 in vet bills for cancer removal and for repairing his Achilles tendon on both back hocks. We received over $15,000 in reimbursements. He is just about healed from his surgeries and should have physical therapy afterwards. Without pet insurance, I don't know many who could afford to properly take care of a dog like ours. The covered year isn't done, and we know we'll need more. I've only had one issue, and the issue was my lack of understanding. The customer service rep responded quickly and helped explain the issue. It was resolved within a couple of days. Payment always comes within a week, although they say it can take up to ten days. They offer direct deposit, and you can even have the claims filed by your vet. I find it just as easy to submit the claims myself. Thank you, Healthy Paws!