1
out of 5
POSTED: | BY: Diane Maikui
No loyalty to customers
I was with HEALTHY PAWS pet insurance for 10 years, they processed my claims, while raising the premiums every year with no problems. I called to let them know my boy had to be euthanized (age 12) for health reasons, they told me the euthanasia would be covered, to file my claim the day after. I filed the claim and cancelled the insurance as told. It's been two weeks since I've filed, I just received an email saying they were working on the euthanasia claim, and asked "please let us know how Dominic is doing". Really....just goes to show how sympathetic and caring they are, asking me how my deceased boy is. I work at an animal shelter and always recommended HEALTHY PAWS, not anymore. I'm so disappointed