Healthy Paws | Pet Insurance Review

I selected Healthy Paws in 2015 because it was rated as the best pet insurance company out there. The monthly rates are reasonable but my only complaint is that once your pet is older than 10 years old, the monthly rate increases each year. My 12 year old dog just had major surgery and I was impressed by how easy it was to file a claim and how quickly I was reimbursed. I was surprised that a human being answered the phone when I called from my vet's office to see if I needed pre-approval for the surgery. This is a great pet insurance company and I would recommend them to anyone.

Look -- I don't typically write reviews, and yes, I get that saying that already sets this up to be suspect, but I can't stress how much I love and appreciate healthy paws. They've been covering my furbaby since he was a puppy, and he just turned 8 this year. In his short lifetime, he's had to have 2 major surgeries, in addition to a boatload of testing and other things I'm sure seem unpleasant for him. I have never had to worry about about making sure he gets the medical care he needs. Healthy Paws has ALWAYS processed my (numerous) claims quickly (usually less than 24 hours), and I've always gotten coverage payouts quickly as well (usually less than 24 hours after receiving claims processing notice). No coverage caps. Only reasonable policy exclusions. I've always found their coverage policies and prices to be fair as my dog has aged, and I plan to cover any/all pets in my care with them in the future.

If you are on the fence about which insurance to get, get HealthyPaws. We have had HealthPaws for both of our pups for over seven years. This review is long overdue. When our 13-year-old puggle became suddenly ill, knowing we could focus on her and not have the weight of how much an emergency hospitalization was so helpful. From a business perspective, HealthyPaws has always reviewed the claims quickly and made payment in less than 10 business days (usually much faster), which is amazing. Then comes HealthyPaws humanity. After Zoe's unexpected visit, we received an email checking in asking how she was doing. *Never* in my human life, have I had an insurance company reach out to me after an unexpected illness. They do not only give you peace of mind to focus on the furry love of your life, by they care. They care about the furry ones they insure, and I am just not quite sure you can ask for more than that.

Please, if you care about your pet's health, do not use this company. I've been going back and forth with them for two months trying to get reimbursed for my dog's pneumonia bills. Three vet clinics have sent my dog's records to Healthy Paws multiple times, but they just keep requesting the same records over and over until they cancel the claim. This is a borderline fraudulent business. Their communication is terrible, and they make fining a claim impossible. Shop for insurance somewhere else. I'll be switching to another company.

I am incredibly happy with Healthy Paws! I purchased their insurance right after getting my pet in November 2020. It is easy to file a claim, they are communicative and efficient in processing the claims, and they even go above and beyond. For instance, my dog just needed major surgery and not only was the claims process seamless, they reached out to me to see how she was doing. I was so appreciative of that and I believe it speaks to not only their customer service, but genuine care for our pets. I HIGHLY recommend Healthy Paws!!