Healthy Paws | Pet Insurance Review

My 8 month puppy got into a chemical or poison at a 2 week train and board facility. She was in the hospital for a week on IV's and a feeding tube. My bill was over $8,000, but thank goodness for Healthy Paws. I submitted the bill along with her medical records and within 3 days of them receiving the documents my claim was approved and I received over $6,000 in reimbursements. Not only did they pay quickly they followed up to see how she was doing. Because of Healthy Paws I didn't have to worry about the cost of her care and was able to just focus on getting her better. They are the best!

I have been a healthy Paws family member for almost 10 years.. started the plan when my babies were 12 weeks old. Since then my one dog has had 2 knee surgeries. She jumped off the bed and injured her spinal cord and her hind legs are paralyzed.. Healthy Paws immediately reimbursed me over $5000 with her initial spine surgery and $5000 for her knees. They also reimbursed me for 40 therapy services at $90 each.. they have always been concerned, kind, prompt and never have I ever had to play phone tag or even battle for my reimbursement.. I have friends with other plans who had no faith in their plans and cancelled them and now their pets are not covered. If I wasn’t sure or couldn’t afford to care for my little girl I would have had to put her down because I couldn’t afford to care for her. My babies are happy healthy.. my little girl still cannot walk but uses a wheel chair and is the most spoiled baby ever!! Please choose Healthy Paws you will not regret it

Avoid using this company. They will gladly take your monthly premiums, but as soon as you need to file a claim be prepared for never ending red tape and apathy the likes of which could not be imagined. Apparently it is no one's job over there to actually help anyone out or do more than answer a phone and say they cannot help. One guy even claimed that no one in their company has a direct line to claims processing. Interesting. It is understandable that you would need to upload medical records to process a claim, but be aware that they make it impossible to successfully get that information to them. I uploaded over 31 records, had my vet send the information requested in and Healthy Paws kept telling me those were the wrong ones. Apparently you cannot find the correct ones. Save your money and spend it elsewhere, this was the worst customer service I have experienced.

I am so disappointed with this company and work in the insurance field I took this policy due to the good reviews. I purchased this with my dog when I first got him. My dog is very well cared for has been to the vet for all his check ups physicals nail clippings. My dad recently passed away from Covid so I am unable to obtain some of the records but I do have the records from day one of all his care and all the dates he was there and all that was done. I did not have any written notes from the vet so they are denying my claim. It was a minor claim very small $300 I’ve been paying for the coverage for two years. They would not help me in anyway and I found every time I called the service people were not very nice. Needless to say I had to cancel the coverage because obviously they are not going to cover any claims without these doctors notes that I cannot obtain because he passed away.

In my opinion, this company is incompetent and verging on fraudulent. Their promotional material says that their plan "covers new accidents and illnesses." That's not true. They do not cover veterinarian charges, which are the bulk of what you pay if your pet is ill or injured. This is incredibly misleading and makes their insurance policy almost worthless. One day later: It's nice to see that Healthy Paws is monitoring this, even on a US holiday. Because you've engaged, here are a couple of hypothetical situations for you to answer: 1. Insured pet is injured and needs urgent care at a 24-hour vet. Bill has charges for the vet and for x-rays. What's covered? (Ignore deductible and co-pay - we know those will be paid by pet owner.) 2. Same situation, but pet needs surgery. Bill has charges for the vet, x-rays, and surgery-related items like drugs and disposables. What's covered? After you reply (of if you don't) I'll post the answers I got as a Healthy Paws customer.