1
out of 5
POSTED: | BY: RL
I have been a customer for over six…
I have been a customer for over six years and did not have any problems with submitting claims. That is until this year when I had to submit a claim for surgery for my port to fix his ccl. All of a sudden the claim was denied and excuses were made saying documentation does not exist and were missing even though the vet had sent them multiple times. It has been over three months and I still have to resubmit the same documents. Unacceptable response from them.
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