5
out of 5
POSTED: | BY: JACKIE and JEFF NAUMAN
Able and Compassionate Allies in the Fight for our 'Ruckus'
We joined Healthy Paws in October 2019 and signed up our two Scotties. We now have 3 on the policy. Our 7 year old, Ruckus, was diagnosed with TCC in September, 2021 and given his young age we decided to fight. We were referred to a wonderful oncology team here in Richmond, VA (here's a shameless plug for THE ONCOLOGY SERVICE!). I'm pleased to report that 13 months later, our Ruckus is still in the game and continuing to fight. Our association with Healthy Paws Pet Insurance has been every bit as good as that of our oncology team. They have supported our efforts flawlessly. Our claims have been processed quickly, and needed funds have always been received on time and in the correct amounts. All they've asked of us is to submit proper, complete invoices and medical records as required. Their website interface has made that simple and efficient. Lastly, and maybe most importantly, their people truly seem to care about our fur babies. Follow-up messaging asking us how it's going with our treatments and 'give Ruckus a hug' sentiments provide a personal touch that we didn't expect from an "insurance company". We don't know what the future holds for our boy, but between our oncology team and Healthy Paws Pet Insurance, we've been able to give him 13 months of quality life he surely would not have had otherwise. Thank you, Healthy Paws!
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