Healthy Paws | Pet Insurance Review

Healthy Paws has done nothing for me except steal my money every month, for two dogs, for over four years. In four years I have put in 6 claims, and I have received nothing! My claims have been denied each and every time. Every time I put in a claim they have some new song and dance as to why I was denied. As I type this I am on hold… canceling my two dogs insurance. I am going with another Insurance company, as this one only takes from me!

My dog had surgery for intestinal cancer. I submitted the claim and within one week Healthy Paws agreed to reimburse me for the procedure.

Claim service is poor. I submitted a claim for a growth on her paw. My vet submitted all required documentation. First, HP never received it, second time they lost it. Now they closed the claim because of lack of documentation. Vet sends all documentation again. The third time. Now, they opened/appealed the wrong claim! Three weeks later, no claim determination. HP needs to reopen their offices and get their staff back to work. Lots of disconnected/dropped calls. By the way, the dog is four years old. HP wrote the insurance when she was a puppy. Why would you need 4 years of medical documentation? There are no preexisting conditions that would not be covered/outside of the exclusions listed in the contract. I will be complaining to my state insurance department. The policy number is 568075.

Great and consistent service! Over the years, having pet insurance with Healthy Paws has come in extremely handy, reducing huge medical bills from my cat's conditions down to much more manageable amounts. Healthy Paws is alway very clear about what is / isn't covered and why, and is quick to evaluate and reimburse a claim.

Horrible and terrible insurance company my experience My animal hospital is on fire and there are no records. And even though i gave to health paws my doctor phone number, they still wanted me for an old record. And my case was not resolved. One phone call solved it, but they didn't try. I was under a lot of stress and then canceled it. I just threw money