Healthy Paws | Pet Insurance Review

Our 1 year old dog was recently diagnosed with EPI and will need to have powdered enzymes added to her food for the rest of her life, but thankfully, that should take care of the issue and allow for a full and healthy life. I was able to easily upload all vet invoices for the tests, treatment and prescription med. After the first claim, which only took a week or so, subsequent claims have sometimes been resolved on the same day. Our plan provides for 80% coverage once the $500/year deductible is met. It's worked out very well and is a huge help in this situation.

I first signed up for Healthy Paws around, if I recall correctly, 2012, with a late middle age to senior cat. They were fantastic for that cat, so I signed up subsequent pets when the pets were babies. Healthy Paws continued to be excellent from 2012 until about 2019. In addition to murderously expensive annual premium increases, they also have decreased the quality of their customer service. Their premium increases have made their insurance unsustainable and I am looking for options. Their customer service changes have also influenced me to look for other options. They used to be easy to contact, with very helpful and knowledgeable customer service representatives. The reimbursement process used to be lightening fast. The service felt very personal. In the last three or so years, they have become very difficult to contact, and the representatives usually are not especially knowledgeable or helpful. I thinknthey relocated their call centers. The reimbursements take a long time, now, too. I signed up my current pets in 2015 and 2016, when they were puppies or kittens. None of my pets had preexisting conditions and they have generally been very healthy. I feel like Healthy Paws is increasing the rates to an extreme degree. I'm very disappointed with them. I used to recommend them to everyone, but I can no longer do that. I would have to tell people to avoid Healthy Paws. It just isn't what it used to be.

I submitted claims by fax, and the next day the claims were approved and check mailed to me. We are very pleased with the ease of submitting claims and very rapid response and payment. I also appreciate that an email was sent to me asking how our dog was after her surgery.

I have been with Healthy Paws for about 8 years now and I couldn’t be happier with the service I receive. I honestly have never had any issues with them and have only ever spoken to a rep maybe once when my dog was between 1-2 years old, I submit everything online and use the website every time. Each time my dog is at the vet (and we are there a lot due to her on going allergies and skin irritations) I submit her claim right away and I always get reimbursed for what’s allowed with no issues. She recently just had TPLO surgery and I was able to get that money back within 3-4days!! Very happy with that haha. I also elected for the 90% reimbursement rate so I get the most back each time. I submit everything online and don’t have any issues. They have helped me and my pup for a long time now and we couldn’t be happier!

I highly recommend healthy paw insurance if you have a pet. We’ve had Otis our Frenchie for about a year and half. I cannot stress enough how much healthy paws has helped financially with Otis’ medical expenses. When Otis had an emergency healthy paws insurance personally reached out to us to see how he was doing. Thank you so much Health Paws team! Otis and our family appreciate you so much!