Healthy Paws | Pet Insurance Review

I hate to write such a negative review, but I have attempted resolve these issues between myself and the company with no results multiple times… This is perhaps the biggest issue, as maybe the other issues could have been resolved if not for this one, but their customer service is non existent. They continue to send me generic requests for more health history for my dog in order to process the first claim I ever made. I’ve submitted the requested history 6 or 7 times on the app, website, and via email. I’ve contacted customer service MULTIPLE times to get more clarification and try to resolve this issue (as SOAPs ARE included and the records I have submitted are all I have- I work in the veterinary industry and my dog has seen the vets I worked for,) and either receive no response or the same generic response. If I get anything more, they respond once and then ghost me. It’s been over a month since I originally attempted to file. The first claim filed for my second dog was denied, even though it is acupuncture by a boarded veterinarian which is supposed to be covered in my plan. I have sport dogs so I chose this coverage specifically to cover things like acupuncture, etc. Additionally, my veterinarian confirmed with me that they have multiple other clients who use Healthy Paws and their insurance covers the acupuncture, AND I have two friends who have received acupuncture by the same vet and have Healthy Paws which covers theirs with the exact same submitted records/invoices. I filed a dispute regarding this over a week ago and have heard nothing. As it stands I’m currently paying for two dogs monthly, one of which they won’t cover anything on until they “receive” the records that I have sent over and over (so I’m essentially paying for NOTHING) and the other of which is currently not being covered for things that the plan specifically states coverage for. To say that I am disappointed is an understatement. I will be sharing my honest experience with clients and other dog trainers and sports competitors.

I recently had to take my dog for an emergency hospital visit which cost a lot of money, and I am so grateful for the quick and efficient service from Healthy Paws. They processed my claim promptly and reimbursed me for the payments I made at the hospital. It's a relief to have reliable coverage for such unexpected situations. Highly recommended!

Claims process is simple and reimbursement is quick. Highly recommend.

I recently had to take my dog to a hospital for an emergency visit which cost a lot, and I am so grateful for the quick and efficient service from Healthy Paws. They processed my claim promptly and reimbursed me for the payments I made at the hospital. It's a relief to have reliable coverage for such unexpected situations. Highly recommended!

We have had Healthy Paws Insurance since our puppy was 8 weeks old. She is now almost 5 years old and has been diagnosed as lame after two major open surgeries on three of her limbs (Elbow Dysplasia and TPLO) and requires routine physical therapy and pain management for her Osteoarthritis. It was the best decision we ever made because without it, we would not be able to afford the best available medical care for Lily to keep her active and comfortable. Healthy Paws reviews claims immediately and reimburses 80% of our eligible costs within a couple of days. The monthly charges are reasonable and minimally increase annually. Lily had TPLO surgery on May 1 and Leslie, a representative from Healthy Paws, reached out to us to find out how she was doing. It was surprising, thoughtful and above and beyond what we would’ve expected. This is the first time we have ever considered pet insurance and although we share our experiences with friends and family, we felt compelled to write a review for others considering pet insurance. We just can’t say enough about this company and without reservation, highly recommend Healthy Paws Insurance.