Healthy Paws | Pet Insurance Review

When I adopted Daisy (my sweet 10 pound Shih Tzu/Maltese mix) a year ago, I asked all my friends what pet insurance they recommended. No one liked the insurance carriers they had for their dogs. So I did my own research and was drawn to Healthy Paws as a company founded by pet lovers who wanted to do things a better way. And the simplicity of the plan coverage and language was irresistable. Because Daisy is young (now just 2yrs) and healthy, I was looking for protection against any big events ahead. This past year she had a series of eye injuries (corneal ulcers)and we finally learned that both eyes had many tiny wayward lashes growing inside the eyelid rims, irritating her eyes so much that she pawed them or rubbed her face along furniture, increasing the injury. The cryo laser surgery required a general anesthetic and was a nerve wracking proposition, but Daisy came through it really well and we are hoping this is a permanent fix. The claim I filed (via email) for an ER visit and the surgery that followed was quite large and I wasn't sure what the reimbursement would be. Healthy Paws astonished and thrilled me with the next day claim processing response and notice of very substantial reimbursement check en route. As this was my first experience with pet insurance, I could only wish my own healthcare insurance was half this good: the speed, service, professionalism and coverage made this such a positive experience.

Healthy Paws was super quick with a response to my claim. I filed my claim by email and had a response by the next day indicating that my claim would be paid. The check arrived in the mail within two weeks. My only issue with Healthy Paws was that I did not understand that my policy did not emphasize enough that HP does not cover vet exams even when the pet is admitted for treatment. I can't say that I was willfully misled by HP. I just believe it would be helpful to their customers if they emphasized that limitation. I have the 90% coverage policy. The vet exam limitation reduced the amount I was reimbursed to about 75% of my total costs. Still, I like Healthy Paws and would recommend that pet owners give them serious consideration.

Our experience with Healthy Paws has been nothing but superb! They are helpful, responsive, and, after checking many plans, we found they offer a superior approach to pet healthcare. It's clear their first concern is our pet's well being and their mission to help homeless animals as well as to support good care for pets with homes is simply terrific.

After much research, I purchased Healthy Paws pet insurance. I definitely made the right choice. Brought my Goldendoodle to the Vet's on Tuesday and had a check by Saturday. They covered everything that I expected them to cover. I am so impressed. I highly recommend them to anyone looking in to pet insurance.

I am so thankful for Healthy Paws. My dog needed major leg surgery and Healthy Paws was there for me every step of the way. They confirmed beforehand what would be covered, (which was nearly everything as I have 90% coverage). They responded quickly to my requests and questions, and I truly felt like they cared about being helpful and providing great service. They reimbursed me for the surgery in a few short days, and they sent a follow up email to check on how my dog was recovering. The experience has been nothing but positive and I have told every pet owner I know that Healthy Paws is by far the best pet insurance company around. Thank you Healthy Paws!