Healthy Paws | Pet Insurance Review

This is my second time having to file a big claim for my poor pup and both times the experience was great. It was quick and easy to file my claim. I received follow up emails on the status of my claims and received my check within a week. I hope never to file another claim again, but having the insurance is worth it.

WHAT A FRAUD! We signed our rescue puppy up a few months after we got him, just in case, and are currently in the process of being scammed by this company. He was always our accident prone pup, with access to woods, so we wanted to make sure he was covered if anything ever happened. A few months before we even signed him up he had gotten in to something in the woods that made him very sick and had to be rushed to the emergency vet for fluids. Thus the reason for the insurance sign up in July. In early September or puppy wad diagnosed with epilepsy and I remember feeling this huge sense of relief having this insurance.....even lucky that we had signed him up and he was past the activation date before his diagnosis. The first claim I submitted was for his visit to the specialist which was denied because they do not cover office visits.....fine. The second, and last claim, I submitted was for his medication which I knew was supposed to be covered. Once this claim was submitted and I provided his medical records, they proceded to use any vet visit he ever had as evidence of his epilepsy, even the instance in which it is clearly noted by our vet that he got into something poisonous. When contacting the company all they had were drones answering the phones that just kept repeating "well, our policy..." but could not answer how he can have a pre existing condition when he wasn't diagnosed with any condition until September? Or why we would go through a rigorous and expensive testing if they already knew what it was? If the doctor didn't know what it was and had to refer us to a specialist, what makes the employees at healthy paws more qualified? The best part is that they denied refunding me in full because I had submitted claims....THAT WERE BOTH DENIED! If we weren't saddled with the cost of treating our epileptic dog, I would seriously consider seeking legal counsel to go over the policy and actions taken by healthy paws because there is something seriously wrong here and now that we have a diagnosis from the neurologist, he will never be eligible for insurance again. Thanks for screwing us in the short and long term healthy paws!

We have our 3 dogs insured with Healthy Paws. Their service is absolutely FANTASTIC!! We have seen claims processed in 1 DAY!! They always follow up with an email a few days after the claim asking how our pets are doing. Anyone who has insurance with another company needs to check Healthy Paws out. You will save so much more on vet costs. They calculate the claim using the actual vet charge. Other insurance companies calculate the claim on what they think you should have been charged for the procedure. We are 101% SATISFIED!!!

First of all, I never write reviews, but this company is so good, I had to. This is the best company around. Submitting a claim is incredibly easy - just upload the vet paperwork right on the website and about a week later you get a check in the mail. I've submitted 4 claims since I got the insurance, and every time the reimbursement has come through quick and easy, absolutely no problems. Get this insurance.

I have a goldendoodle puppy, he is just about 10 months old and we have had insurance with healthy paws since he was 5 months old. After doing a lot of research into insurance policies, I decided to go with Healthy Paws because of their annual deductible and reasonable monthly premiums. Recently Peyton developed a growth on his jaw/neck that did not go away when treated with antibiotics. It was a big relief knowing that we would be reimbursed for all the tests and the eventual surgery. The reimbursement process was simple, I uploaded the invoices from the vet through their app and got a check in the mail a few days later. My only comment is that they do not reimburse for any of the vet appointments, even if it is a surgical consult and those can get expensive as well.