Healthy Paws | Pet Insurance Review

Our Corgi broke her tooth chewing on either her antler chew or on a Nylabone. I discovered she was in pain when I tried to brush her teethone night. Her veterinarian needed to remove the broken tooth and the surgery went well.Our claim was rejected at first because of how the medical record from our veterinarian was written. The claims office at Healthy Paws informed me of this so I was able to obtain a letter from our veterinarian giving precise details of our dog's injury and surgery. I then sent this letter to Healthy Paws. Healthy Paws approved our claim the next day. Healthy Paws has always been so caring with our dog when we needed them, everyone at Healthy Paws handles each problem and question I have with such courtesy and they pay our claims so promptly - usually within a week. I recommend our friends and our veterinarian to Healthy Paws because this company is a wonderful company. I am so glad that I found them.

I purchased insurance following an incident in which my dog (still a puppy) swallowed two rocks which had to be surgically removed to the tune of $2000. That was two years ago. A few weeks ago, Joey presented with severe diarrhea and vomiting. At the vet, the were concerned enough that they hospitalized him right away. He was there for 4 days. Luckily he was fine with fluids and antibiotics. I filed my claim (it was actually two different bills) the next day. Healthy Paws processed my claim and I received my check quickly. Got exactly the amount I expected (after my deductible). They even emailed me to make sure everything went well. I would absolutely recommend them.

My Biewer Yorkshire Terrier, Margo turned a year old at the end of September 2014. She had been very healthy up until the past couple of months. After tests, x-rays and a CT scan, Margo was finally diagnosed as having an extrahepatic portosystemic liver shunt. This is an abnormal connection between the portal vein and systemic circulation. Her condition required extensive testing, surgery and several days of hospitalization totally close to $6000. It is so rare to find a company that is as efficient and honest as Healthy Paws. I was able easily scan and upload ALL of Margo’s bills. I received an answer within 5 days and payment in less than 10 in all cases. Everything was covered exactly as promised. I have made recommendations to friends, my vet and the hospital where Margo had her surgery. My husband and I are recently retired and it would have been quite a financial hardship to pay for the care and procedures that Margo required. We are so thankful that Healthy did exactly as promised. I had an account with different pet insurance company for my older dog. This policy was more expensive and was supposed to cover certain preventative issues. While Ollie was never ill, everything we submitted was questioned. The amounts covered were not even close to the amount billed and the payment system was extremely slow. Our vet originally told us that she could not recommend any pet insurance company because so many clients had issues; however, she had never heard of Healthy Paws until I showed her our statements and the benefit contract. She now feels comfortable recommending Healthy Paws. I am so happy that I now have this insurance for both of my dogs! Margo’s illness was such a big shock but thanks to Healthy Paws, it will have a happy ending.

My eight-month old puppy developed a bad limp and was examined by our regular vet. She needed special surgery for her leg and we went to a wonderful Vet some 2 hours away. The surgeon was wonderful and even more amazing was the service and coverage from Healthy Paws Insurance. Healthy Paws covered 90% of the costs, the x-rays and the surgery. We were so glad we had bought Pet insurance for the puppy (thinking she would not need it for years to come). Thank you, Healthy Paws and Dr. Cannon for making the experience a pleasant one for puppy and us.

We signed up with Healthy Paws when our Newfoundland pup was about 5 months old. It was without a doubt the wisest financial decision I have ever made. Unfortunately, we have relied on them heavily in her first couple of years. They have paid 90% of every claim we have submitted, including treatment for giardia, ear/eye infections, removal of a calcerous growth under her tongue, tick paralysis, and most recently, TWO KNEE SURGERIES, because she had torn both of her cruciate ligaments. On top of all that, they are even covering physical therapy to help her recover from the knee surgeries. Here are some of the reasons I love dealing with Healthy Paws: 1.) When I call, a real person answers the phone - they understand my question and provide a clear answer. It’s not a “call center” experience; they actually care about animals, are very familiar with their policy, and are eager to help. 2.) The claim processing is VERY FAST and painless - usually less than a week between the time of treatment and when I receive the reimbursement check. 3.) They have never denied coverage. Their website is very straightforward, and they clearly lay out everything that they cover, including alternative treatment. Before we scheduled our dog's knee surgeries, I called HP a few times just to make sure they would actually cover both of them, since it sounded too good to be true. They promised they would, and they quickly came through for us. 4.) There is no incident limit, nor is there a lifetime limit. Some of these issues can add up extremely quickly, and it’s so reassuring to know that HP will be there for us. The only thing I would do differently next time is get the insurance BEFORE bringing the animal home. We had an incident come up during the waiting period and they were not able to cover it, which was understandable. I cannot say enough good things about Healthy Paws. Our dog is our child and we will do anything to help her live as well as possible . . . but without HP, we would not have been able to afford to fix her cruciate ligaments, and she would have had to live with pain and have extreme difficulty getting around for the rest of her life. We are, and will be, forever grateful to this wonderful company for helping us care for our sweet dog.